SAP SF Qualtrics - Lead Consultant

ROLE SUMMARY: Owns end-to-end module delivery, leads client workshops, drives solution architecture decisions, develops junior talent, and ensures project quality and timely delivery. Carries mandatory team leadership accountability. KEY TASKS: Project Leadership - Manage full lifecycle of SF implementations from initiation through go-live and support. Lead module-specific workshops and align business requirements with system capabilities. Solution Architecture - Design cross-module integration processes and workflow customizations. Provide expert guidance on configuration strategy and system optimization. Stakeholder Engagement - Serve as the primary consultant for senior client stakeholders. Drive milestone sign-offs and manage escalations effectively. Team Leadership & Mentoring - Delegate and supervise junior consultant workstreams. Mentor team members and support their HRIS certification journeys. Conduct regular 1:1s and provide structured, actionable feedback. Competencies Required: FUNCTIONAL COMPETENCY: Process Ownership – Leads end-to-end module or functional process delivery. Integration Oversight - Owns end-to-end integration validation and troubleshooting. QA Governance - Owns QA cycles; sets standards and review discipline. Project Reporting – Owns project reporting and drives transparency across stakeholders. BEHAVIORAL COMPETENCY: Leadership : Inspires confidence and drives team performance. Task Ownership: Takes initiative, flags risks, and ensures timely delivery. Consulting Skills: Guides clients through ambiguity and change. Problem Solving: Solves complex problems with strategic foresight. Stakeholder Management: Influences outcomes through strategic engagement. Escalation Management: Prevents escalations through proactive risk handling. Change Attitude: Drives change with positive mindset and resiliece. Attention to Detail: Producing consistently high-quality work. Team Leadership: Drives team performance and alignment. Mentoring : Coaches peers and guides best practices. People Development: Gives structured feedback and supports growth. JOB REQUIREMENTS (EDUCATION + EXPERIENCE + SKILLS) Bachelor's degree from a recognized institution. 7–10 years of HRIS experience; led at least 5 end-to-end implementations. Strong leadership, client management, and communication skills. Ability to manage competing priorities and guide cross-functional teams. Demonstrated people management and team development capability. Qualtrics Platform Expertise End-to-end hands-on experience in: Survey building (logic, piped text, quotas, workflows) Dashboard creation (CX Dashboards, EX Insights) Workflow automation (email triggers, alerts) Modules knowledge: CX, EX, Lifecycle, 360, Text iQ (text analytics) Integration experience: APIs, SFTP, CRM tools like Salesforce HR systems like SAP SuccessFactors