Salesforce Solutions Architect

Overview The Salesforce Solutions Architect is responsible for owning Salesforce CRM architecture and solutions design across Prosci's global revenue organization. This role will provide technical leadership for our GTM systems ecosystem, designing and implementing robust API integrations, AI-powered automation, and scalable solutions that support our complex business processes from open enrollment through enterprise expansion. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference. Check out our website for more about our team and approach: https://www.prosci.com/about . Key Responsibilities Own Salesforce CRM architecture and solutions design across our global revenue organization, serving as the technical leader for our GTM systems ecosystem. Design and implement robust API integrations between Salesforce, HubSpot, and enterprise systems to enable seamless data flow across the customer lifecycle—from open enrollment through enterprise expansion. Build and optimize integration architecture for AI-powered lead scoring, intent data, and revenue intelligence tools including Gong. Establish and enforce technical governance, data architecture standards, and integration best practices across our multi-cloud Salesforce environment. Architect and implement custom solutions using Apex, Lightning Web Components, and Flow to support complex business processes including our Enrollment to Enterprise (E2E) motion. Lead the evaluation, selection, and implementation of third-party applications and managed packages, ensuring seamless integration with core systems. Design and build real-time data synchronization between Salesforce and external systems via REST/SOAP APIs, middleware platforms, and iPaaS solutions. Create technical documentation, integration diagrams, and architecture decision records to support knowledge transfer and scalability. Mentor Salesforce admins and provide technical leadership to cross-functional teams on complex implementations. Drive AI and automation initiatives within Salesforce including Einstein Analytics, predictive scoring models, and workflow automation.