Salesforce Business Systems Analyst

See yourself at Dataminr AI Innovation at Dataminr Working at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold. Regenerative AI : our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here . Agentic AI : we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here Multimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here . The Opportunity Work closely with Customer Success and Technical Support stakeholders to respond to and proactively identify challenges that can be solved with system and/or process improvements Lead the prioritization, tracking, delivery and communication of system changes to impacted end users and stakeholders Educate and evangelize technical best practices to internal constituents to ensure solutions delivered are best of breed for Dataminr’s business model and culture Act as front-line support to assist users with general questions or technical challenges, troubleshoot any technical issues uncovered and assist end users in resolving their inquiries Manage the integration between Gainsight and Salesforce.com, keeping a keen eye on how changes in either system may impact the other For more strategic initiatives, you will be responsible for gathering and documenting user requirements, business flows and solution designs as well as implementing the solution within the appropriate technology What You Bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed. 3-5 years of Salesforce.com and Gainsight experience, with proven hands-on experience in administration and configuration Strong strategic thinker and problem solver with the ability to work independently Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible solution High level of accountability and the ability to execute on multiple and competing projects and deadlines Excellent interpersonal and organizational skills with an ability to communicate effectively with both technical and non-technical customers What You'll Do Partner with Sales, Marketing & Partner Ops stakeholders to identify inefficiencies and translate needs into scalable Salesforce and GTM system solutions Configure and enhance Salesforce functionality (flows, workflows, validation rules, page layouts, reports, dashboards, etc.) and support rollout of new initiatives Collaborate with the Revenue Technology team to maintain strong standards around solution design, documentation, release management, and change communication Evaluate and implement new technologies that improve operational efficiency and user experience Serve as a trusted partner to end users, balancing day-to-day support with long-term platform improvements and driving CRM adoption across the org What We're Looking for 2–4 years in a Business Systems, Salesforce Admin, or RevOps role Strong Salesforce Sales Cloud knowledge; CPQ exposure a plus Hands-on experience with declarative tools: configuration, flows, validation rules, reporting, and dashboards Strong analytical and communication skills; able to engage both technical and non-technical stakeholders Comfortable in fast-paced, high-growth environments with shifting priorities Proactive, curious, and ownership-oriented Why This Role Is Exciting Opportunity to influence how a rapidly scaling GTM organization operates Exposure to cross-functional initiatives and executive stakeholders High level of autonomy and ownership Chance to work on innovative AI-driven initiatives and evolving business processes Ability to make a visible impact on systems and workflows used across the company #LI-REMOTE #LI-NR1 About Dataminr At Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts. Founded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe. As our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here . We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more. We serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities. The annual base salary range for this position is $76,000 - $111,000. You will also be eligible to receive a discretionary bonus and Company equity. Actual salary will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience. Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status. Dataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice available here . By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please contact [email protected] or [email protected] . 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