Salesforce Architect (Service Cloud)
Job Description:
Lead and participate in the end-to-end implementation of Salesforce solutions, with a focus on Service Cloud. Collaborate with cross-functional teams to design, develop, and deploy high-quality solutions tailored to meet client requirements.
Work closely with stakeholders to gather, analyze, and document detailed requirements. Utilize your extensive experience to translate business needs into technical specifications, ensuring alignment with Salesforce best practices.
Demonstrate a deep understanding of Service Cloud functionalities, including case management, knowledge base, omni-channel support, and service automation. Leverage your expertise to optimize Service Cloud configurations for complex business processes.
Apply your extensive knowledge of Help Desk systems to design and implement seamless integrations with Salesforce Service Cloud. Ensure a smooth transition and enhanced user experience for help desk operations.
Collaborate effectively with development teams, administrators, and business analysts to drive successful Salesforce implementations. Provide technical guidance and mentorship to junior team members.
Conduct thorough testing and validation of Salesforce solutions to guarantee functionality, performance, and security. Address and resolve any issues promptly to deliver high-quality, error-free implementations.
Create comprehensive technical documentation, including solution design documents, process flow diagrams, and system configurations. Maintain accurate records of customizations and integrations for future reference.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of hands-on experience in Salesforce implementations, specifically in Service Cloud.
Advanced proficiency in English (both written and spoken).
Strong expertise in large-scale Help Desk implementations and related technologies.
Proven experience in gathering and translating complex business requirements into technical solutions.
Salesforce certifications (e.g., Certified Application Architect, Certified System Architect) preferred.
Exceptional problem-solving skills and ability to work in a fast-paced environment.
Excellent interpersonal and communication skills, with a keen attention to detail.