Sales Representative - Chat Commerce

Sales Representative - Chat Commerce Join Holafly as a Sales Representative - Chat Commerce: turn inbound chats into sales, upsell travelers with care, and shape the first impression for a global audience. Company Overview Holafly is a high-growth scale-up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them. The Role As a Sales Representative in Conversational Commerce, you will turn inbound chat conversations into successful purchases by acting as a trusted advisor for global travellers. Your commercial focus directly impacts revenue growth and conversion rates, shaping the ultimate first impression of our brand. Key Responsibilities Drive revenue growth by converting inbound live chat interactions into final sales. Maximise customer value through strategic upselling, cross-selling, and tailored product recommendations. Optimise the buying journey by handling objections and removing friction in real-time. Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality. Deliver top-tier CSAT by providing accurate, friendly, and solution-oriented support. Apply performance insights from coaching and KPIs to continuously boost operational efficiency. Qualifications Strong written communication skills with a knack for clarity, empathy, and professional persuasion. Sales-oriented mindset focused on identifying customer needs and closing opportunities. Multitasking capability to manage high-volume live chats efficiently in a fast-paced environment. Goal-driven attitude comfortable working with monthly targets, performance metrics, and rapid changes. Nice to Have Experience in e-commerce, live chat sales, customer support, or the travel industry. Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows. Experience with subscription models or multi-language customer engagement. Benefits & Perks Competitive performance incentives tied directly to your sales success and conversion goals. Growth & development path through continuous coaching, training, and international exposure. Healthy work-life balance within a supportive, diverse, and results-driven global team. Locations Medellín Remote status Hybrid About Holafly During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go. Founded in 2017 Co-workers 600