Sales Quality Specialist

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do Support customer success by identifying, tracking, and resolving service concerns within established timeframes Partner with sales offices to understand customer feedback and drive improvements in processes and training Analyze data and reporting to spot emerging trends and recommend proactive solutions Collaborate across internal teams to share insights, update procedures, and implement best practices Contribute to continuous improvement by reviewing existing policies and recommending updates Provide coaching and support to field teams related to quality expectations and client standards Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience Track and improve resolution effectiveness and customer satisfaction metrics What You Bring 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines A proactive, self-starting mindset with a passion for improving processes and outcomes Customer-first attitude with empathy and quick thinking under pressure Ability to influence others without direct authority and work effectively across teams Demonstrated integrity, professionalism, and discretion Experience handling escalations Preferred Qualifications Experience with Microsoft Office (Excel, Word, Outlook) Familiarity with Salesforce or CRM systems Exposure to quality reporting or AI tools like ChatGPT Experience measuring performance outcomes and contributing to process improvements Bilingual in English and French (written and spoken) is a plus, particularly for candidates supporting our Canadian market Why You’ll Love Working Here Base pay starts at $26/hour + bonus opportunity Medical, Dental, and Vision insurance 401(k) with company match Optional remote work on Fridays (subject to change) Collaborative, team-driven culture with opportunities to learn and grow About Cydcor Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.