Sales & Operations Planning Analyst

Sales & Operations Planning Analyst At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life. Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business. We are seeking a highly analytical and commercially astute Sales & Operations Planning (S&OP) Analyst to own the advanced analytics, scenario modelling, and performance insights that power our newly launched end-to-end S&OP process. This role is critical in enabling data-driven decision-making, balancing demand and supply, optimizing inventory investment, and delivering best-in-class customer service at optimal cost. This is an exciting opportunity for a proactive and forward-thinking supply chain professional to make a measurable impact within a dynamic global business. What you will be doing: S&OP Process Coordination & Governance: Coordinate the analytics and reporting framework supporting the monthly S&OP cycle (Demand Review, Supply Review, Executive S&OP). Ensure data integrity, version control, and alignment of assumptions across functions. Translate complex data into clear, actionable executive-level insights. Analytics & Scenario Planning: Conduct analysis to evaluate financial, service, and inventory trade-offs. Model inventory projections, optimization, and working capital impacts. Proactively identify imbalances, constraints, risks with mitigation recommendations. Performance Management & KPI Governance: Define, track, and support improving core KPIs: Forecast Accuracy & Bias, Service Level / Availability, DOTIF, Inventory Turns & Days of Cover, Obsolescence & Excess, Capacity Utilization, Working Capital Support root cause analysis and corrective action plans for performance gaps. Ensure alignment of operational metrics with financial targets and budget expectations. Cross-Functional Collaboration: Partner closely with Demand Planning, Supply Planning, Finance, and Commercial teams. Challenge assumptions constructively and ensure aligned plan across the business. Support new product launches, promotions, and lifecycle transitions. Continuous Improvement: Coordinate automation, standardization, and adoption of best practices. What we need from you: Bachelor’s degree in Supply Chain Management, Operations, Business, Finance 3–5+ years of experience in S&OP, demand planning, supply planning, inventory management, or supply chain analytics. Experience working within a global, multi-channel business (retail/ecommerce). Robust understanding of end-to-end S&OP processes and IBP principles. Advanced Excel capability (complex formulas, Power Query, Power Pivot, scenario modelling). Experience with ERP systems (preferably SAP) and planning tools (e.g., SAP IBP). Strong data visualization skills (Power BI, Tableau, or equivalent). Ability to work with large datasets and perform statistical analysis for forecasting and inventory optimization. Highly analytical with strong problem-solving capability and commercial awareness. Strong stakeholder management and cross-functional collaboration skills. Professional certification (e.g., APICS/CPIM/CSCP or equivalent). Experience implementing or enhancing S&OP/IBP processes. What you will get from us: Competitive salary and holiday allowance Company performance related bonus A pension contribution An exclusive staff discount 24/7 healthcare appointment support Hybrid working – 3 days in office & 2 days from home and flex start/finish times External private employee wellbeing support Access to Perkbox Volunteer days Team Recognition scheme Training and Development Holiday carry-over scheme Season-ticket travel loan Cycle to work scheme Parental Leave support Holiday trading (buy/sell) and extra holiday days for long service Team Operations Locations London Remote status Hybrid Life at Joseph Joseph Flexible working Mental wellbeing support Holiday trading Additional holiday for length of service Company bonus scheme Generous discounts for you and friends and family Season ticket loan and cycle-to-work scheme Even more discounts with Perkbox