Sales Operations Analyst

Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers—including over 50% of the Fortune 100—across 30+ countries. At Quorum, our "product" isn't just our software; it’s our people. As a Sales Operations Analyst reporting to the Director of Revenue Operations, you will be responsible for administering and improving the Salesforce instance while supporting all revenue-generating functions to drive business growth. You will play a critical role in ensuring data quality and system efficiency to make it easier for the organization to sell. The Impact You’ll Have As a Sales Operations Analyst, you are the technical anchor for our revenue teams. You will manage data systems and streamline workflows to ensure the organization operates at peak efficiency. You will be responsible for the health of our CRM, from maintaining day-to-day support SLAs to executing high-level strategic system improvements that enhance the experience for all team members. Key Responsibilities Salesforce Administration & Maintenance: Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA). System Optimization: Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows. Data Analysis & Visualization: Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends, conveying results through digestible visualizations. Cross-Functional Collaboration: Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutions. Process Modeling: Rebuild and refine account scoring models to determine which inputs have the greatest impact on customer acquisition and retention. Technical Documentation: Author and maintain a comprehensive technical documentation knowledge base for the entire revenue technology stack. About You The Experience: You have 2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS company. The Tech Expert: You have a deep understanding of CRM architecture; a Salesforce certification is considered a major plus. Front Line Support: You have a proven track record of being the front line of support for sales reps, addressing their technical hurdles in real-time to keep the revenue engine moving. The Communicator: You are confident translating complex technical features into measurable business impact for leadership and can lead training sessions on new system processes. The "People Person": You establish rapport with ease—whether in-person or online—and naturally channel empathy into effective advocacy for our internal users' needs. Tech-Passionate: You love teaching people how technology can solve their everyday problems and make their professional lives better. Civic-Minded: You’re excited by the opportunity to impact politics and public affairs; perhaps you’ve worked on a campaign or are a self-proclaimed "news junkie. About the Business Development Team We take pride in being the first-impression of what it is like to work with Quorum. We are Solution-Oriented: We strive to understand our buyers’ challenges and recommend solutions that enable them to achieve their goals. We are Thought Leaders: We follow political news and government affairs trends daily to stay ahead of the curve. We are Supportive: We foster an environment where peer-to-peer feedback is encouraged to drive both personal and professional growth. We are Respectful: We earn client trust by taking an intentionally respectful approach to our competition. Our Work Environment We are an AI-forward team—AI is built into how we work, think, and grow. We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots. Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works ? If so, drop us a line. We'd love to talk to you! Compensation OTE: $105,000 - $130,000 based on experience This is a full-time remote position, Exempt - not eligible for overtime. Preferred location: East coast Benefits Flexible Paid Time Off Paid Company holidays plus additional company-wide days off for team members to rest and recharge Four Day Weekends for President’s Day, Memorial Day, and Labor Day Free Subscription to LinkedIn Learning to support professional development Invest in Yourself Days - one designated day per quarter dedicated to your professional development! Work from Home Reimbursement for home office support 401k match Health & Financial Wellbeing support Choice of trans-inclusive medical, dental, and vision insurance plan options Virtual and in-person team events Inclusion & Diversity Affinity Groups to support belonging Paid 12 weeks off for parental leave We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts. EEO/AA/F/M/Vet/Disabled We are currently hiring for this position in the following states: DC, FL, GA, IL, LA, ME, MD, MA, MI, MO, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV . AI Disclosure: At Quorum, we utilize modern talent acquisition tools, including our Applicant Tracking System, Ashby, to assist our recruiting team. We use AI-assisted features solely to help us search our database, sort information, personalize our email outreach, and support interview note-taking (candidates have the option to opt out). We do not use automated tools or algorithms to screen out, rank, or make final selection or rejection decisions regarding your application. All hiring decisions are made entirely by human recruiters and hiring managers.