Sales Engineer

Marchex has been delivering innovative revenue generation and business optimization solutions for our customers since our founding in 2003, and as a public company since 2004. Marchex harnesses the power of AI and omnichannel conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands. Job Overview Provide a world class product and service experience for our external and internal clients using excellent interpersonal, communication, project management and problem-solving skills to maximize use of Marchex Analytics and Messaging offerings. Marchex Sales Engineers are highly competent software and business generalists who share knowledge during all stages of the sales process, implementation process, and software development lifecycle. Job Impact The Marchex Sales Engineer is engaged with many of our strategic clients and prospects. Additionally, this position has a unique role in having direct influence on product direction, sales direction, implementation activities and processes, and ongoing operations. Sales Engineers are on the front lines with Business Development teams to ensure the alignment of our products to best suit our client’s needs and have a direct relationship with the Product and Engineering team to help shape and create the vision of our products. Team The Sales Engineering team at Marchex is engaged on some of the hardest problems at the intersection of business and technology; Sales Engineering is the link between the Business and Product & Engineering groups at Marchex. The Sales Engineering team ensures Marchex technology is accessible to internal and external stakeholders, creates and supports the implementation of customized solutions to meet specific customer needs, and strives to deliver a world class customer experience. Key Responsibilities Participate in sales and account calls as the product expert and provide input to customers on ways to maximize the benefit of our products. Own the technical sale. Maintain extensive functional and technical knowledge of Marchex offerings to serve as the technical expert. Equip prospects and customers to successfully implement best practices when deploying Marchex solutions whether through UI or API scenarios. Enable new sales with creative demo applications, proof-of-concepts, and/or custom integrations of Marchex products. Recognize patterns with customer issues/inquiries and define and make recommendations for feature changes accordingly. Understand the competitive and partner landscape and be able to speak to and work effectively with those companies. Develop and maintain a solid knowledge of Marchex products and translate what you’ve learned into useful documentation. Research and answer customer inquiries, run ad hoc reports, analyze results, perform market analysis, and participate in the post release verification process. Partner with the Product and Marketing groups to translate customer needs into new product feature and service ideas. Support the Guiding Principles and vision of the company and the team through role modeling and encouraging desired behaviors. Participate in various company initiatives and projects as requested. Skills, Knowledge and Expertise Bachelor’s degree in business, computer science, or another engineering discipline. 3+ years in a technical business support team or technical selling role. A firm understanding of the technology stacks common to the Web ecosystem. A working knowledge of Java, .Net, Ruby, Python, JavaScript or some other modern, general purpose programming language. Excellent technical and nontechnical verbal, presentation, and written communication skills. Previous experience as a Sales Engineer, Solutions Consultant, or Solutions Architect in the technology or the Online Advertising industry. Strong analytical and logical thinking skills. Multi-tasking capability and the ability to work in a fast-paced environment. Works well in high-pressure situations including significant demands on time and resources. Strong project management skills. Proven ability to develop expertise with technical products. Strong work ethic and proven success in working as part of a team or independently. Experience using MS Office Suite including strong Excel and Power Point required. SQL skills are a strong plus. Online Marketing experience and Telco technology a plus. Benefits Comprehensive Medical & Prescription Plan Dental & Vision Plan Marchex Paid Basic Life & AD&D Coverage Marchex Paid Long & Short-Term Disability 401(k) Plan (Pre-tax and Roth) and Match 2 Paid Volunteer Days Each Year 11 Paid Holidays Paid Time-Off Benefits Health Savings Account Health & Dependent Care Flexible Spending Accounts Paid Parental Leave Benefits Voluntary Life Insurance Employee Assistance Program (EAP) Discounts with Various Business Partners Headspace Membership Monthly Remote Work Stipend Virtual Social Connect Events