Job Title
Sales Development Specialist, Shaw Contract
Position Overview
Shaw Contract | Shaw Hospitality is a global design leader in commercial flooring for some of the world’s most creative and innovative environments. Our vast, sustainable product offerings can be found in diverse markets such as workplace, healthcare, hospitality, education and multi-family dwellings; supporting the spaces in which we work, learn, live, play and heal.
As a Sales Development Specialist, you will contribute to sales growth by partnering with Shaw Contract Account Executives to advance their sales strategies by connecting them with key players within targeted accounts, providing information to act strategically, and enabling the account executive to increase customer facing time. This person should display a positive attitude and project a willingness to help, while consistently providing accurate information to our customers.
As you develop in your role as a Sales Development Specialist you will be expected to contribute to the success of Shaw Industries by possessing a thorough understanding of product knowledge, selling strategies, and customer service for your assigned geographic territory in the Southeast. You will be expected to find and generate business intelligence to qualify accounts, contacts, and projects to grow your territory sales. You will be responsible for calling on active projects and lower accounts based on AE's direction and selling strategy.
Please note this is a fully
remote
position.
Sales Support Responsibilities:
Training and Development:
Provide Salesforce training for new Account Executives and internal partners, ensuring they are proficient in system use.
Reporting and Analysis:
Generate comprehensive reports, including 3-year revenue analysis, Tableau visualizations, transaction history, and account base information.
CSI Maintenance:
Troubleshoot and resolve issues within the CSI system, manage mass account transfers, hardcode accounts to the correct sales managers, and merge duplicate accounts to maintain data integrity.
Temporary AM Stand In:
Manage email accounts and monitor Salesforce notifications and pipeline quote expirations for Account Managers who have left the company or on leave. Customer facing as needed.
Marketing Collaboration:
Partner with Connect/Inform to create compelling marketing newsletters, email blasts, and promotional items that drive engagement and sales
Sales Initiatives:
Collaborate with the Strategy and Insights team on new sales initiatives, including developing business plans and promotional incentives to drive growth.
Price List Management:
Manage dealer price lists, including inputting ESP and Diverzify data accurately.
SFDC Maintenance:
Ensure the integrity and accuracy of data within SFDC, including updates and troubleshooting.
Backup Support:
Serve as a backup for Account Managers during their leave, vacation, or on an “as needed” basis, ensuring continuous support and client engagement.
Customer Onboarding:
Partner with Customer Service to input new customers into Salesforce, ensuring a seamless onboarding process.
Pricing and Product Management:
Maintain excellence in managing pricing, product inquiries, and identifying new selling opportunities.
Team Support:
Provide additional support by backing up teammates and managing multiple regions as directed by management to ensure seamless coverage.
Claims Management:
Handle and resolve customer claims efficiently, providing appropriate solutions.
Product Recommendations:
Provide expert recommendations for replacement products based on customer needs and preferences.
Customer Service Liaison:
Act as a liaison between customers and the company to resolve issues and enhance customer satisfaction.
Event Coordination:
Organize and coordinate Lunch & Learn sessions to promote products and services.
BDA Responsibilities:
Conduct basic market research
to assist Account Executives in finding potential business opportunities.
Contact Research
through Zoom info to find basic contact info for targeted end-users.
Create and manage simple prospect lists
by analyzing basic market reports and helping to complete remedial account maps
Document customer insights
for the sales team to use during appointments.
Log leads and update project status
within the territory.
Requirements:
High School education or equivalent.
2+ years sales support experience
Support up to 20 account executives at one time
Located in Southeast United States
Preferred:
CRM experience (Salesforce preferred)
Data/reporting tools (Excel, Tableau exposure)
Competencies:
Execute Action Plan
Influence Others
Initiate Action
Deliver Compelling Communication
Build Trusting Relationships
Shaw benefits include:
Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance
Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
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Work Shift
8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.