Sales Development Lead

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a growing flooring and remodeling company focused on building and scaling outbound sales initiatives, improving lead follow-up processes, and establishing stronger customer outreach systems as the business continues expanding. Location Fully Remote | 9 AM - 5 PM EST Role Overview The Sales Development Lead will help manage outbound outreach, lead qualification, appointment setting, and pipeline organization while supporting leadership in developing scalable outbound sales systems and processes. This role requires someone with strong outbound sales experience, confidence handling customer conversations, and experience building or improving lead generation and follow-up workflows. The ideal candidate is highly autonomous and strategic, organized, proactive, KPI-driven, and comfortable operating in a fast-paced environment. Key Responsibilities Outbound Outreach & Lead Generation Conduct outbound outreach through phone, SMS, and email Follow up with inbound inquiries, old leads, and pending estimates Qualify prospects and schedule appointments Maintain consistent communication throughout the sales pipeline Sales Process & Workflow Development Help establish outbound sales systems and workflows Assist with scripting, follow-up structures, and lead management processes Track KPIs and outreach performance metrics Support leadership in building scalable sales operations Build sales processes Establish the call center operation Generate revenue Potentially help with hiring and managing additional representatives later Understand roofing/home services style sales operations CRM & Pipeline Management Maintain accurate CRM records and lead tracking Organize follow-ups and customer communication Ensure visibility and consistency across the sales pipeline Qualifications Experience 2+ years of experience in outbound sales, SDR, appointment setting, or call center environments Experience with cold calling and lead qualification Experience helping improve or build sales workflows preferred Skills Strong verbal English communication skills Organized and KPI-focused mindset Confidence handling outbound conversations Strong follow-up and relationship-building abilities Ability to work independently in fast-paced environments Experience using CRM systems, Odoo CRM, dialers, Google Workspace, OpenPhone, or Aircall preferred What Success Looks Like Consistent outbound outreach and lead follow-up Improved appointment booking and response rates Organized and scalable sales workflows Increased pipeline visibility and customer engagement Opportunity This is an exciting opportunity to help build and improve outbound sales operations within a growing company. The right candidate will play a key role in helping leadership create scalable outreach systems, improve lead conversion, and support continued business growth while contributing directly to the company’s sales infrastructure and customer engagement strategy. Application Process: To be considered for this role these steps need to be followed: Fill in the application form Record a video showcasing your skill sets