About this role
We are looking for a detail-oriented and customer-driven Sales and Customer Support Associate to join our client's team. This role focuses on assisting customers with inquiries, resolving concerns, and ensuring seamless service, while also driving sales through product knowledge and relationship building. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to balance customer support with sales responsibilities. Job Responsibilities: Respond to customer inquiries via phone, email, and chat with professionalism and efficiency Provide accurate information about products, services, pricing, and policies Resolve issues and complaints promptly while ensuring customer satisfaction Process orders, manage accounts, and handle billing or service requests Identify customer needs and recommend relevant products or services to generate sales Maintain detailed records of customer interactions in CRM systems Collaborate with the sales team to achieve targets and improve customer retention Stay updated on product offerings, promotions, and company policies