At INRIX, our mission is to help the world sidestep global gridlock by equipping cities, drivers, and businesses with industry-leading data, actionable insights, and innovative tools that enhance mobility and safety from the first mile to the last. Our commitment to client success and our passion for innovative problem-solving drive us to create solutions that keep the world moving smarter and more efficiently. Among our customers are renowned automakers, leading consumer brands, and progressive cities, states, and countries.
We are excited to announce an opening for an experienced Account Manager to lead and expand our partnership with one of INRIX’s largest and most strategic global logistics customers.
This pivotal, quota-carrying role is focused on driving significant growth and maximizing the value our customer gains from INRIX’s mobility solutions.
The ideal candidate brings deep experience working with large-scale, complex enterprise organizations, particularly in logistics, transportation, or technology-driven environments.
Success in this role requires strong technical acumen, the ability to navigate sophisticated operational ecosystems, and a proactive approach to identifying expansion opportunities.
While familiarity with INRIX products is helpful, the most critical capability is anticipating customer needs, uncovering growth opportunities, and partnering to solve complex logistics and mobility challenges.
This position reports to the VP, Customer Success and is hybrid based in our Bellevue, WA office with four days in office and Friday WFH.
Key Responsibilities
Monitor and manage key customer success criteria such as usage, adoption, issue resolution, renewal and contract management activities
Identify and pursue new revenue opportunities across multiple business units and service areas
Frequent on-site presence to promote meaningful and spontaneous face-to-face meetings, “walk the halls” to establish new relevant relationships, tighter liaising and coordination between local teams (Product, Engineering, GTM) and liaise in real-time (and frequently) with procurement and the local teams to drive usage, issue identification and resolution, adoption and commercial pathways for growth
Build and maintain trusted relationships with stakeholders, acting as a strategic advisor and advocate
Coordinate (leading when necessary) onboarding, enablement, training to maximize impact of INRIX solutions
Execute strategic account plans with clear milestones aligned to customer priorities and revenue goals
Deliver compelling presentations and demonstrations tailored to logistics optimization, transportation planning, and safety initiatives
Drive account expansion through cross-sell and upsell opportunities
Represent customer feedback internally to inform product development and go-to-market strategy
Participate in industry events, webinars, and forums as a representative of INRIX and its solutions
Serve as the holistic ownership of the account as the focused owner of the customer and have overall accountability to both INRIX and the Customer (a “one throat to choke”) across all activity
Requirements
Experience working with large, complex enterprise customers in logistics, e-commerce, transportation, or technology sectors
Deep understanding of the customer’s logistics operations, workflows, technical environment, and mobility challenges to accelerate value realization
Demonstrated success in Account Management, Customer Success, or strategic partnership roles within SaaS or DaaS environments
Strong communication skills, with the ability to engage both technical and executive audiences
Technical fluency and ability to navigate complex systems and data environments
Commercial mindset with a track record of identifying growth opportunities and delivering results
Ability to operate as a strategic partner in highly matrixed organizations
Ability to have on-site presence in very close proximity to the customer in Bellevue, WA
Why INRIX?
Work alongside a passionate team solving real-world transportation and logistics challenges using big data
Competitive Salary, Benefits, and 401K matching
No policy vacation policy, it’s flexible and always has been
A boat on Lake Washington - get your license, and we’ll pay for the gas
The people and passion - meet and work with people who are smart, helpful, and love what they’re doing
The opportunity to make a big impact on both the company on the future of mobility and logistics
If you’re excited to partner with a leading global logistics organization, drive meaningful impact, and own a high-growth, strategic account, we’d love to hear from you.
The anticipated base salary for this role is $150,000 – $180,000. Compensation may vary based on skills, experience, and location.
INRIX may modify the pay range at any time.
Please be aware! Online recruitment scams have increased in frequency recently.
INRIX only sends applicant emails from @inrix.com or
[email protected]
domains. INRIX employees do not use their personal email address for communication. We will not ask for payment of any kind as part of the hiring or onboarding process or send you a check prior to starting employment. We may contact you via phone call, email, LinkedIn, or a Microsoft Teams meeting. INRIX does not conduct interviews over chat or text message. Feel free to email
[email protected]
if you believe you may be a target of recruitment fraud, and we will be happy to validate your concern.
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