SaaS Implementation Specialist - DACH

SaaS Implementation Specialist - DACH 👋 Who are we? Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals. Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 50,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030 . In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange. Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 460+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain, Germany and many others. For more information, visit our company’s website at www.nordhealth.com About the role We're looking for a driven Implementation/Client Onboarding Specialist to join our DACH team. You'll own the onboarding journey for new veterinary customers from kick-off through to go-live, delivering both remote and onsite training across Germany, Austria, and Switzerland. This is a fast-paced, customer-facing role that requires fluency in German, strong organisation, adaptability, and the ability to manage competing priorities across multiple projects at once ! 🚀 Your key responsibilities include: Manage implementation projects end to end, from initial scoping through to go-live Deliver remote and onsite training to veterinary professionals across the DACH region Configure and customise Provet to each customer's clinical workflows Advise customers on best practice and efficient use of the software Build strong relationships with stakeholders across independent practices, mid-market groups, and large enterprise accounts Work cross-functionally with internal teams to resolve issues and ensure smooth delivery What will help you to be successful in this role? Ideally, you have already gained some experience from working in a fast growing SaaS company. In addition, our humble wishlist includes: Based in Germany, Austria, or Switzerland Fluent in German and English (both written and spoken) Experience in project or change management, ideally within a SaaS or software environment Comfortable working in a fast-moving organisation where priorities shift and adaptability matters Excellent communication skills with the ability to explain technical concepts clearly to non-technical users Highly organised with strong attention to detail The work is remote but willingness to occasionally travel within the DACH region for onsite client visits is required Bonus point - Veterinary background or experience working with veterinary professionals is a strong advantage What’s in it for you? At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎 In addition, we offer: The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare Remote-first working with flexibility and autonomy Competitive compensation and benefits Learning and professional growth opportunities The tools you need, and enjoy using Real opportunities for professional growth as the DACH business scales Frequent company events and talented colleagues from around the world If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. Recruitment Fraud Alert Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. [email protected] or [email protected]). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at [email protected]. Your safety and trust are very important to us! Department Implementation Locations Germany Remote status Hybrid About Nordhealth Nordhealth is a remote-first SaaS company, headquartered in Helsinki, Finland. Our 450+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the USA, UK, Spain and many others! You can find more information about our company at nordhealth.com