Russian Customer Service Representative

The Russian Customer Support Representative is responsible for providing professional and timely assistance to customers via phone, email, and ticketing systems. This role ensures high-quality customer service, accurate issue resolution, and clear communication in Russian while supporting operational efficiency and customer satisfaction. The position requires strong problem-solving skills, attention to detail, and the ability to manage multiple communication channels effectively. Responsibilities & Duties: Handle inbound and outbound customer calls in Russian Respond to customer inquiries via email and ticketing systems Troubleshoot basic to intermediate issues and provide clear solutions Escalate complex or technical concerns to the appropriate department Document all customer interactions accurately in the CRM or ticketing platform Follow up on open tickets to ensure timely resolution Meet service level agreements (SLAs) for response and resolution times Maintain a high level of professionalism and empathy in all communications Identify recurring issues and report trends to management Fluent/native-level Russian (written and spoken) Good English communication skills (for internal coordination) 1–3 years of experience in customer support or call center environment Experience handling email and ticketing systems (Zendesk, Freshdesk, Jira, etc.) Strong multitasking and time management skills Basic troubleshooting and problem-solving ability Preferred Qualifications (Optional): Experience supporting logistics, e-commerce, SaaS, or technical products Experience working in a remote environment Familiarity with CRM systems and performance metrics Experience handling high-volume support queues Educational Requirements & Certifications: High school diploma required Bachelor’s degree preferred but not mandatory Customer service or communication training certifications are a plus Competencies: Russian Language Customer Service Ticketing & CRM Systems Problem-Solving Time Management