Job Description
ABOUT US
When it comes to food experience, me&u helps you always feel like a local. The company’s vision is to bring that feeling to everyone, anywhere - so no matter what neighbourhood you live in or visit, you’ll always know the perfect place to go and exactly what to order.
me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and headquartered in Melbourne, Australia, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.
About The Role
This role is the operational backbone of our Revenue Operations systems. It ensures Salesforce and our GTM tooling are reliable, well-documented, and responsive to the needs of customer-facing teams — driving day-to-day system quality through disciplined execution and proactive maintenance.
What You’ll Do
- Deliver systems support across Salesforce Sales Cloud and integrated tools.
- Diagnose and fix process bugs, configuration issues, and data integrity problems end-to-end.
- Maintain the inbound request process using Linear.
- Own and maintain process documentation.
- Proactively identify and close system gaps before they become incidents.
- During release periods, prioritise hyper-care work focused on release-specific stabilisation.
What You’ll Need
- Salesforce Certified Platform Administrator (required).
- 4+ years of hands-on Salesforce Sales Cloud administration.
- Proven capability to manage the complete lifecycle of Salesforce support requests, including initial intake, in-depth questioning, solution design, implementation, documentation, and user enablement.
- Prior experience in a scale up businesses (100–500 employees), in a RevOps, Sales Ops, or GTM Operations function.
- Comfortable working autonomously at volume within defined frameworks, taking direction from a remote manager.
NICE TO HAVE
- Previous work in B2B SaaS and/or hospitality technology companies.
- Comfort using AI-assisted tools (e.g., Claude, Copilot) to accelerate Salesforce development.
- Demonstrated ability in structured request management — intake, triage, and resolution workflows using tools like Linear, Jira, or similar.
- Familiarity with Salesforce Marketing Cloud.
- Knowledge of e-signature or billing/payments tooling.
- Comfort using AI-assisted tools (e.g., Claude, Copilot) to accelerate Salesforce development.
WHY ME&U
Work with impact and purpose. We’re helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve.
Work with great people. Work alongside a supportive, diverse and inclusive team. You’ll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way.
Work that challenges you. We’re growing quickly, and you will too. You’ll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally.
Work that works for you. We’re a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team’s mental health & overall wellbeing, with access to mental health days and support programs.
Diversity and Inclusion Commitment
We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.