Revenue Tech & AI Lead

Revenue Tech & AI Lead AI. Automation. Full ownership. This role hands you the keys and asks: What should this look like? About Us nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of the role We’re building something new. As Revenue Technology & AI Lead, you will own nShift’s commercial technology stack and drive how our Revenue Operations function works - making it faster, leaner, and more intelligent. This is a hands-on role for someone who thinks in systems, moves with purpose, and knows how to turn tools and data into commercial outcomes. You’ll walk in with a blank canvas and real backing. nShift is serious about the future of its commercial operations, and this role exists to build it. If you want to own something meaningful, move quickly, and see your work directly reflected in commercial outcomes, this is the role. About you You spot what's broken, figure out what to build, and ship it - without waiting for a playbook. You're as comfortable in a stakeholder meeting as you are in an API. What drives you isn't the tech itself, but what it unlocks for the people using it. You listen before you redesign, bring teams with you rather than building around them, and know that the best solution is the one people actually use. What you'll be doing Own & Optimise the Tech Stack Own and administer nShift’s core commercial tools, including Salesforce and Apollo, ensuring they are configured to support how our teams actually work Manage and evolve integrations across the commercial ecosystem, NetSuite, HubSpot, Zendesk, Wrike, PandaDoc and others, so data flows cleanly between systems without manual intervention Drive tool adoption, data quality, and process hygiene across the commercial organisation Evaluate new tools with a commercial lens: onboard what adds clear value, retire what doesn’t Automate & Improve Processes Redesign commercial processes end-to-end, from lead capture to renewal, identifying where automation can replace manual effort and reduce risk Design and implement workflows that improve efficiency, reduce handoff errors, and give teams more time to focus on revenue-generating activity Establish data governance standards that make reporting trustworthy and decisions faster Partner with Sales, Customer Management, Finance, and Marketing to align on process and remove cross-functional friction Build AI-Powered Tools Design and build AI agents and applications, using Claude and other frontier models, that make RevOps smarter and reduce repetitive work Build sales and CSM-facing tools: deal coaching agents, customer prioritisation models, and at-risk account signals that help teams act on the right opportunities at the right time Identify where AI creates the most leverage across the commercial org and build accordingly What you will bring Technical You hold a Salesforce Administrator certification Proven experience building and managing integrations between commercial SaaS tools using APIs, iPaaS platforms, or middleware Hands-on experience with AI development: building, prompt engineering, and deploying LLM-based agents and automated workflows Comfortable writing lightweight code or using no-/low-code platforms to ship tools quickly Commercial & Strategic 5+ years in Revenue Systems or a commercial technology role in B2B SaaS Deep familiarity with tools including Apollo, HubSpot, NetSuite, Zendesk, Wrike, and PandaDoc. Strong grasp of the full revenue cycle and what good looks like across sales, CS, and finance Able to operate with autonomy, influence without authority, and build not just for the teams you serve Nice to Have Familiarity with BI or analytics tools such as Tableau, Power BI, or Looker Background in logistics, e-commerce, or supply chain technology Experience building internal-facing AI tools for go-to-market teams **Kindly ensure that your CV is submitted in English At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status. #LI-EN1 #LI-Hybrid Department Sales Locations Copenhagen, Oslo , Helsinki , Stockholm Remote status Hybrid Employment type Full-time Oslo Helsinki Stockholm