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Description
Eligibility:
This is a remote position. At this time, we are only able to consider candidates who reside in states where we are currently registered as an employer, including Idaho, Oregon, Washington, Missouri.
Are you the person who goes three levels deep on a denial, finds the pattern no one else caught, and fixes it so it doesn't come back?
Since 1977, MedMan (Medical Management, Inc.) has been making a difference by connecting the business and the practice by delivering integrative management, finance, accounting, and revenue cycle services designed for independent medical practices. Our core values — Intellectual Curiosity, Grit, Accountability, Confident Humility, Positivity, and Sharing are how we operate. If you're someone who owns outcomes, builds trust through follow-through, and wants to do meaningful work with a team that supports one another, we'd love to meet you.
ROLE SUMMARY
The RCM Specialist is a skilled billing professional who brings focused expertise to the complex, high-stakes parts of the revenue cycle. Working alongside Client Champions, the Specialist handles deep AR management, denial resolution, charge entry review, and other work that demands specialist-level knowledge and precision. This role doesn't own the client relationship — it owns the craft. Specialists develop sub-specialty depth in specific areas and are deployed by Champions to elevate the quality and consistency of work delivered.
Core Responsibilities
Specialist Execution
Perform deep AR management — working aged accounts, identifying patterns, and resolving complex claims
Lead denial resolution — root cause analysis, appeal writing, payer follow-up, and trend identification
Review and resolve charge entry issues that require coding knowledge or payer-specific expertise
Handle complex billing issues escalated by Champions or identified through dashboard review
Champion Support & Collaboration
Work assigned tasks within the direction and prioritization of the Client Champion
Flag systemic patterns observed during specialist work back to the Champion
Contribute to building new lanes when recurring issues reveal a process gap
Support high-touch client periods — new payer onboarding, system transitions, inherited backlogs
Provide coverage support when a Champion's capacity is at its limit
Knowledge & Documentation
Maintain and deepen sub-specialty expertise in assigned areas
Contribute to policy and procedure documentation in areas of specialty
Participate in Client Champion team meetings to share specialist insights
Stay current on payer policy changes, coding updates, and denial trends in areas of focus
Minimum Requirements:
High school diploma
Two years experience in medical practice billing
Proficiency in MS Office
eCW and athena experience required (3+ years)
What Success Looks Like
Champions can rely on the Specialist to take complex work off their plate with confidence
AR buckets and denial queues are worked with depth and consistency
Patterns are identified and communicated — not just fixed quietly
New lanes get built when issues repeat, not just patched
The Specialist's expertise is known across the team and deployed effectively
Client outcomes improve in areas where the Specialist is engaged
A Note on Our Hiring Process
To help us better understand your work style and potential fit within our team, we invite you to complete an Aptive Index survey as part of the application process. There are no right or wrong answers — it simply helps us get to know how you work best so we can set you up for success from day one.
Click HERE to take Aptive Index
Salary Description
$22-$25 per hour, based on experience