Retirement Benefits Specialist

Posted Thursday, April 16, 2026 at 4:00 AM Join Our Team as a Retirement Benefits Specialist Are you passionate about helping others and making a meaningful impact in communities across rural America? NTCA is looking for a Retirement Benefits Specialist to join our dedicated team in beautiful Asheville, NC. In this role, you’ll play a vital part in supporting our Retirement Services Department, consisting of our defined benefit pension plan and our defined contribution 401(k) plan ensuring employees in rural areas receive the retirement benefits they’ve earned. What You’ll Do As a Retirement Benefits Specialist, you’ll be the go-to expert for plan participants and HR teams. Your day-to-day will include: Calculating and processing retirement benefits and payments Processing contributions and reconciling financial information Responding to participant inquiries and explaining benefit options Reviewing eligibility and answering plan-specific questions Maintaining accurate participation records Assisting with plan documentation and administrative procedures Supporting special projects and initiatives as needed What You Bring We’re looking for someone who is detail-oriented, analytical, and thrives in a collaborative environment. Ideal candidates will have: Strong problem-solving and analytical skills The ability to communicate complex information clearly and professionally Excellent time management and organizational skills Proficiency in Microsoft Word, Excel, and Outlook A customer-first mindset with exceptional service skills A basic understanding of accounting and banking principles Backgrounds That May Be a Good Fit Prior experience in retirement or benefits administration is helpful but not required. We welcome candidates with transferable skills from finance, HR, customer service, or operations who are eager to learn. Why Work at NTCA? At NTCA, we value respect, collaboration, communication, innovation, and delivering an exceptional customer experience. We are known for investing in our people through quality training, professional development, and opportunities for growth within the organization. Compensation & Benefits NTCA offers a comprehensive compensation and benefits package designed to support your well ‑ being and work ‑ life balance, including: Competitive compensation with regular performance feedback and coaching Retirement programs including 401(k) and pension Medical, dental, vision, and pharmacy benefits Company ‑ sponsored life insurance Paid family and medical leave Generous paid time off and paid holidays Comprehensive wellness program Corporate volunteering and community service opportunities Eligibility for a hybrid work schedule (3 days in office, 2 days remote) after successful completion of training and probationary period Convenient office location in Asheville’s Biltmore Park area, near shopping, dining, and walking trails Next Steps If you are interested in a rewarding career that supports communities across rural America, we encourage you to apply. Applicants are encouraged to upload a cover letter describing how their experience and skills align with this role and support NTCA’s mission. Candidates who submit a cover letter will receive priority consideration.