Retail Client Service Operations Specialist

Description Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Overview This role sits with the Sam’s Club Client Service & Operations team and focuses on managing operational workflows that enable smooth data access, system functionality, and client onboarding for the Sam’s Club business. The role ensures timely and accurate handling of IRIS tickets, user access updates, onboarding activities, and model validation processes. Success requires strong analytical thinking, attention to detail, and a commitment to delivering reliable operational support that directly impacts client readiness and business continuity. Job Responsibilities Manage IRIS ticket workflows : ensuring timely resolution, appropriate follow‑up, and clear communication with cross‑functional teams. Execute User ID change management : including access setup, modifications, and deactivation to maintain accurate permissions and security compliance. Lead onboarding of clients using the Unify Checkout platform : ensuring all setup steps, configuration inputs, and validation processes are completed accurately. Utilize the Circana Scoping Tool : to support client setup needs, data mapping, and requirement documentation. Perform daily model validation QC : identifying anomalies, confirming accuracy of data outputs, and escalating discrepancies to technical partners as needed. Collaborate with internal partners: across Operations, Product, Engineering, and Client Service to resolve issues, clarify requirements, and align on process improvements. Contribute to continuous improvement : identifying inefficiencies and recommending enhancements to processes, documentation, and tools. Support stakeholders and the Sam’s Club account team : providing updates, insights, and operational status to ensure transparency and readiness. Requirements Must Have Qualifications 1–3 years of experience in Operations, Client Service, Technical Support, or related analytical/operational roles. Proficiency with operational workflow tools (e.g., ticketing systems, access management platforms). Strong analytical skills with experience in quality control, validation processes, or data accuracy checks. Ability to operate in detail oriented environments with strong problem solving and follow through. Excellent communication skills and comfort working with cross functional teams. Fluent English communication skills, both written and spoken, are essential. Nice to Have Qualifications Experience with Circana platforms such as IRIS, Unify Checkout, Unify+ or the Circana Scoping Tool. Familiarity with retail or CPG workflows, especially supporting Sam’s Club or similar retail partners. Bachelor’s degree in Business, Analytics, Information Systems, or a related field (or equivalent experience). Adaptability to a fast‑moving environment and comfort learning new tools and systems quickly. Experience supporting client onboarding or technical enablement processes. Experience with AI or automation development Circana Behaviors Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work: Stay Curious: Being hungry to learn and grow, always asking the big questions. Seek Clarity: Embracing complexity to create clarity and inspire action. Own the Outcome: Being accountable for decisions and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone. Location: This position can be located in the following area(s): Greece #LI-MA1 Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications http://www.circana.com