Restural - Operations Manager

Turn founder chaos into a system-driven ecommerce business ready for exit. $2,500-$3,500 per month | Part-time (4hrs/day) | Fully Remote Hi! I'm the founder of Restural - and I'll be honest with you: I'm great at pushing new ideas and scaling marketing, but when it comes to backend and operational tasks, I'm all over the place. That's exactly why I'm building this role. Restural is a health and wellness ecommerce brand selling consumables and supplements through direct response marketing. We're about a year old, founder-led, and we've built serious momentum fast. But we're at the point where the "founder-led hustle" needs to become a professional, system-driven business that runs like clockwork whether I'm there or not. Right now our Google Drive is a mess, accountability is inconsistent, and honestly, we need everything when it comes to operational structure. I'm looking for someone who can walk in, see what needs doing, and start doing it without much hand-holding. This is a high-autonomy, results-oriented role where you'll work directly with me to shape the operational future of the business. Our long-term goal is a clean exit, and we need someone who can build the systems that will get us there. We're looking for an Operations Manager. You're the classic Type A: a little obsessive about details, folder structures, and making sure nothing slips through the cracks. You're the total opposite of a chaotic founder — and that's exactly what we need. In this role, you will: 📋 Run daily check-ins with the team to ensure everyone hits their quotas and deadlines 🎯 Own team accountability across creative editors, customer support, and all operational functions 🗂 Organise our very messy Google Drive and maintain strict naming conventions for all new files 📦 Monitor stock levels, place manufacturer orders, and coordinate supply chain logistics 📚 Build a library of SOPs from scratch so every workflow is documented and repeatable 📊 Track team KPIs and make sure our creative team understands how they're performing against metrics like CPA and CTR 🛠 Handle backend complexity so the founder can focus on big-picture strategy 🔧 Solve problems before they reach the founder and clear operational bottlenecks in real time This is a part-time role - no more than four hours per day, Monday through Friday. We'd like those hours to be relatively consistent so you can run daily team check-ins, but the four-hour window itself is flexible as long as core responsibilities are met and the team is hitting output. To excel in this role, you need: ✅ Solid background in ecommerce operations ✅ Experience managing a remote team and holding them to specific quotas ✅ Highly proficient in Google Workspace ✅ Experience building SOPs from scratch and documenting repeatable processes ✅ Data-literate with understanding of basic ad metrics like CPA and CTR ✅ Experience with inventory management and supply chain coordination ✅ Fluent English, written and spoken Brownie points for: ⭐ Experience working with brands through an exit or acquisition process ⭐ Familiarity with ClickUp or Slack for team communication ⭐ Experience negotiating with manufacturers to improve margins or payment terms ⭐ Background in customer experience oversight ⭐ Experience handling 3PL logistics for a scaling brand You're naturally organised, assertive enough to hold a team accountable, and comfortable handling the friction of missed deadlines without escalating to the founder every time. You have a disciplined temperament, a problem-solving mindset, and a strong sense of ownership. You treat this role as a priority, not a side project. You bring order to chaos, and you take the lead on operational decisions that keep the business steady. What’s in it for you? 💰 $2,500-$3,500 per month* ⏰ Part-time, four hours per day Monday to Friday, with flexibility on how those hours are structured 🌍 Fully remote 🧠 High degree of autonomy and trust, results-oriented role 🚀 Work directly with the founder to shape the operational future of a growing brand 🎯 Accommodating schedule adjustments as long as core responsibilities and team check-ins are met Since this is a part-time contractor position, traditional employment benefits like paid holiday or sick pay are not offered. *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor. This is our typical hiring process - occasionally, it may include extra steps. For this role, JobRack is partnering with the company to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you! 🔍 How to shine • Read the role details carefully. • Submit a thoughtful, high-quality application. • Stay responsive - we’ll keep you updated at every stage. ✨ Important notes • Apply only through JobRack; please don’t contact the company directly. • We expect a respectful hiring experience - any disrespect means instant disqualification. • This is a full-time, primary role (no freelancing or second jobs). ❓ New to remote work? Check out our handy FAQ: jobrack.eu/jobseeker-faq