Responsible Gaming Manager

Responsible Gaming Manager Sisu Group is a fast-growing iGaming startup with over 170 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences. In 2024, ReSpin.com and Epicbet.com were successfully launched. Backed by €21M in secured funding , the majority of our company is owned by the people building it, our team. Sisu promotes a collaborative, non-corporate culture, offering competitive salaries with stock options to match. We offer you the opportunity to join us as a Responsible Gaming Manager , where you will take ownership of our player protection efforts and help shape the future of sustainable entertainment across our brands . If you have a strong background in online gaming, a sharp analytical mindset, and a genuine commitment to harm prevention, you may be the person we are looking for. In this role, you will oversee the full scope of our sustainable gaming operations. You will ensure we meet regulatory expectations, manage customer-related cases, and drive improvements in tools, processes, and reporting. Your judgment, problem-solving skills, and understanding of player behaviour will help protect our customers while supporting smooth and responsible business operations. What You Bring To The Role Several years of experience in online gaming, including hands-on work in sustainable gaming or player protection. Strong understanding of gaming systems, regulatory requirements, and the tools used to monitor player behaviour. Confident working with data, dashboards, and reporting tools such as Excel and Power BI, with the ability to translate insights into clear decisions. Excellent communication skills and the ability to handle sensitive customer interactions with professionalism and empathy. A structured, detail-oriented approach with strong critical thinking and problem-solving abilities. Comfortable collaborating with regulators, internal teams, and external partners when needed. High ethical standards, a customer-first mindset, and a genuine interest in harm prevention. Fluent in written and spoken English. Location: You are based in or willing to relocate to Tallinn, Estonia (Relocation package provided by the the company), working hybrid - 4 in the office and a day remote. You Will Be Responsible For Overseeing all sustainable gaming operations, including adherence to regulatory expectations and internal policies. Monitoring data and player behaviour to identify risk, investigate cases, and act on findings. Communicating with at-risk customers to provide guidance, support, and information about safe gambling tools. Managing customer-related sustainable gaming cases and decisions, including account reviews and escalations. Working with Product and IT on sustainable gaming features, reporting, and improvements, from user stories to testing. Delivering training for teams across the company and supporting wider awareness initiatives. Coordinating third-party tools and partners used in sustainable gaming operations. Preparing reports, analysing performance trends, and working with BI to turn insights into improvements. Identifying operational or regulatory risks and escalating them appropriately. Taking ownership of critical issues to minimise customer and business impact. Location: You are based in or willing to relocate to Tallinn, Estonia (Relocation package provided by the company) and working hybrid - 4 in the office and a day remote. Company Culture And Benefits At Sisu Group we believe in creating a positive and inclusive workplace culture where teamwork is the key. We value collaboration, open communication, and treat all team members as equals. We encourage each other to be proactive and take ownership, while also providing the support and resources needed to help them grow and develop even further. We understand that our employees are our biggest asset, which is why we offer a competitive compensation package that includes stock options, and generous paid time off. We believe that building a great company is about more than just creating a successful product, it's about building a community of passionate and driven individuals who share a common goal. If you're looking for a company where you can grow professionally, work with talented and dedicated colleagues, and make a real impact, while sharing our key values of caring, thinking outside the box, taking charge and having a positive mindset, then Sisu Group is the place for you. By submitting this application, the candidate agrees that Sisu Group stores personal details to be able to process the job application. Sisu Group follows and is compliant with the General Data Protection Regulation. Clear police record required, ensuring a commitment to integrity and a safe workplace. Department Customer Experience Locations Tallinn Tallinn About Sisu Group We are ambitious and aim to scale the organisation fast. We are always looking for talented team players. We offer competitive salaries and stock options, because here in Sisu we are all owners! Founded in 2022 Co-workers 170