Research & Regulation Compliance Specialist- Claims

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Protective is looking for a Research & Regulation Compliance Specialist ( Regulatory Claims Associate II) to support the compliant administration of Life, Annuity, and Disability claims. In this role, you’ll apply regulatory knowledge, legal research skills, and claims expertise to help ensure our claims processes meet state insurance requirements and internal standards. This is a great opportunity for someone who enjoys digging into regulations, solving complex scenarios, and partnering with operational teams, without needing to be the final decision maker or policy owner! This position has been opened as a remote opportunity, however, flexibility with hours worked is required. Experience and/or exposure to West Law/Legal Research is a PLUS! New Juris Doctorate gradutates and/or experienced Paralegals are encouraged to apply! Essential Functions: Apply statutory and regulatory requirements to real world claims scenarios across insurance products, escalating novel or complex issues as appropriate Conduct targeted legal and regulatory research and provide clear, operationally focused guidance to claims and servicing partners Support regulatory compliance efforts, including participation in complex claim investigations in collaboration with Claims, Legal, and Compliance teams Review estate related documents (such as trusts, powers of attorney, divorce decrees, and court orders) to support accurate and compliant claim determinations Assist with Market Conduct exams and regulatory inquiries by coordinating information and drafting or reviewing responses for state insurance departments Develop training materials, job aids, and reference tools to support consistent claims handling and operational procedures Analyze data to identify trends and support performance improvement recommendations within claims operations Education & Qualification Requirements: Bachelor’s degree or equivalent experience 1–3 years of experience in legal research, regulatory compliance, insurance operations, or a related field Strong written and verbal communication skills, with the ability to translate regulatory requirements into practical guidance Analytical mindset with attention to detail and sound judgment Ability to work independently within established frameworks while collaborating effectively across teams Preferred Requirements: Experience in insurance claims, compliance, or regulatory support Familiarity with state insurance regulations Juris Doctor (JD) or paralegal background (preferred, not required) Work & Physical Requirements: Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus Ability to grasp objects such a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds Ability to frequently sit for long periods of time Ability to hear and talk, both in person and by phone Ability to spend extended hours in front of a computer screen #IND123 Employee Benefits: We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits ( e.g. , paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. Accommodations for Applicants with a Disability : If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.