For administrative support for our multispecialty medical practice, we are looking for a virtual assistant who is extremely well-organised and meticulous. The ideal applicant will be in charge of scheduling patient appointments, responding to questions, and performing other administrative duties
Responsibilities
Patient Scheduling: Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics).
Patient Communication: Answer incoming calls, emails, and texts from patients.
Patient Intake: Collect patient information and prepare for telemedicine appointments.
Insurance Verification: Utilize Navinet and Availity to verify patient insurance eligibility and benefits.
Prior Authorization: Assist in prior authorizations for medical procedures and treatments through CoverMyMeds.
Payment Assistance: Lead patients to process copays and insurance payments.
Data Entry: Maintain accurate and up-to-date patient records in the Athena electronic health record system.
Qualifications
Strong organizational and time management skills.
Strong and excellent customer service skills.
Excellent verbal and written communication skills.
Proficiency in using medical practice management software (Athena) - nice to have
Experience with insurance verification and prior authorization processes. - nice to have
Ability to multitask and prioritize tasks.
Proficiency in Spanish and/or English.
Applications/Software
Athena
Klara
Availity
Navinet
Covermymeds
Phone System: RingCentral
Client Industry:
Health, Wellness and Fitness