What your impact will be:
Assist in migrating documentation to the client knowledge base.
Take support-related telephone calls.
Create support tickets in the ticketing system with the goal of accurate documentation.
Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
Collaborate with other members of support on assessing training needs for tier-one support positions.
What we are looking for:
Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
Excellent verbal and written communication skills
Outstanding customer service and organizational skills
Exceptional analytical, troubleshooting and problem-solving skills
Positive, results-oriented mindset
Ability to multi-task effectively and consistently meet assigned deadlines
Self-starter with the ability to work well independently and in groups
Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired
What we can offer:
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!