Remote Support Services Specialist

Crazy Frog Pest Control Service Crazy Frog Pest Management is committed to providing dependable, professional, and customer-oriented pest management services for residential and commercial clients. That’s what makes us good at it. “We are committed to great service, operational excellence and a staff that is committed to making a nice experience for our customers.” We are growing and seeking a highly driven, detail-oriented Support Services Specialist to join our remote support team. If you're all about working fast, helping customers and you take pride in offering outstanding service, then this is the job for you. Summary of Position The Support Services Specialist is the primary point of contact for clients, field technicians and internal departments. Responsibilities include answering client inquiries, arranging service requests, keeping accurate records, and assisting with daily operational duties. The ideal candidate would have good organizational skills and excellent communications skills with a desire to provide outstanding customer experiences while working independently in a remote environment. Key tasks Customer Support Professionally handle incoming client requests by phone, email, chat and other online communication methods. Assist customers with scheduling, service requests, account modifications, billing inquiries and general support needs. Detailed information on company services, service strategies and working practices will be provided. Deliver a great customer experience, deal with client issues quickly and effectively. Refer transfer problem matters to the appropriate department when necessary. Coordination of Service Assist with scheduling changes and service appointment coordination. Connect Customers to Field Service Technicians. Follow up and track service requests for prompt closure. Assistance with appointment confirmation, follow-up and consumer alerts. Administrative Support Keep consumer information in company systems. Process, Account and Service Updates Docs Company policies regarding data integrity. Assist with operational reporting and administrative duties as required. Team work. Work with internal teams to enhance service delivery and operational efficiency. Participate in team meetings, training sessions and professional growth opportunities. Bring suggestions to help with customer happiness and internal process. Skills & Experience Needed: High School diploma or GED required. 1+ years of experience in customer service, administrative support, customer success, operations support, contact center, scheduling or related fields.Strong verbal & written communication abilities. Strong organizational skills; and attention to detail. Can handle several projects and prioritize work.• Comfortable and able to operate independently in a totally remote work environment. Proficient in Microsoft Office, Google Workspace and web-based software solutions. reliable high speed internet connection and dedicated workspace for remote working. Skills & ExperienceDesired: Bachelors degree or Associates degree preferred. CRM, scheduling or customer support software experience. Experience in home, field, pest control, property services, construction support, utilities or related industry. Experience working with remote/distributed teams. Strong problem solving and dispute settlement skills. Key Features Excellent Customer Service Communication Career Time Management Detail Orientation Problem Solving Flexibility Organization Accountability Team work Technical Skills Customer Servicing What Success Looks Like: Successful Support Services Specialists always: Deliver amazing customer experiences. Keep your papers and paperwork in order. Help efficiently schedule and coordinate service. Meet standards for performance, productivity, and quality. Communicating with consumers - stay professional.• Contribute positively to the overall goals of the organization and team. Pay Competitive salary commensurate with experience, qualifications and location of residence. Additional performance-based incentives may be granted to the individual and the firm. Advantages We believe our employees are our greatest asset and offer a robust benefits package that supports professional development, financial wellness and work life balance. Health & Wellness Medical, Dental & Vision Plan Eligibility EAP (Employee Assistance Program) Mental health and wellbeing resources Telehealth access (when applicable) Economic Benefits Competitive Salary 401(k) retirement plan eligibility Performance Recognition and Reward Company-provided financial wellness resources Direct Deposit Payroll Work/Life Balance Remote working environment 100% PTO Company Holidays Sick leave in accordance to the various legislation Company flexible scheduling to meet needs Career Development Paid on-boarding/training Opportunities for career progression Programs for professional development and continued education Internal promotion channels Remote Work Enablement Company’s systems and technology, and access where applicable Collaborative, remote-first working environment Virtual team engagement activities Ongoing Leadership and Employee Support Why Should You Work at Crazy Frog Pest Control? Crazy Frog Pest Control is a company that believes in ethics, team effort, responsibility and great customer service. So, as our employee, you are joining a corporation that values such qualities. We are dedicated to creating an inclusive and supportive work environment in which our employees can progress their careers and make a good impact for our customers and communities. We are looking for motivated people that enjoy helping people, solving problems and making a difference in a developing company. Equal Employment Opportunity Commission Crazy Frog Pest Control is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment. We are an Equal Opportunity Employer. We are an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap, veteran status, genetic information or any other protected status under applicable federal, state or municipal law. Build your career with us. Apply now and be part of a firm that is committed to service excellence, professional advancement and client happiness.