About The Samaritans Cape Cod and the Islands
The mission of The Samaritans is suicide prevention. A nonprofit organization with decades in volunteer public service and proven expertise in the field, The Samaritans provides support to people who are either contemplating suicide or who have been personally affected by suicide. Our focus is not solely on those people who are at imminent risk for suicide. Our goal is to provide pathways to healing for our whole community.
Shift Supervisor (Remote – Massachusetts Only)
Thursday - Sunday 1:30pm - 9:30pm Eastern Time
Help Lead Lifesaving Conversations. Support a Team That Changes Lives.
The Samaritans on Cape Cod and the Islands
is seeking a compassionate, confident, and mission-driven
Shift Supervisor
to provide real-time leadership and support for our 988 Crisis Line team.
This is an opportunity to make a meaningful difference every day by supporting Crisis Line Associates, Volunteers, and Interns as they assist individuals experiencing emotional distress, mental health challenges, and suicidal crises.
If you thrive in a fast-paced environment, remain calm under pressure, and are passionate about helping others, we encourage you to apply.
Position Details
Position:
Shift Supervisor
Status:
Part-Time, Hourly
Pay Rate:
$25.00 per hour
Location:
Remote (Massachusetts residents only)
Schedule:
Thursday, Friday, Saturday, and Sunday
1:30 PM – 9:30 PM Eastern Time
Occasional travel may be required for meetings, training, or organizational events.
What You'll Do
As the Shift Supervisor, you will serve as the primary operational leader during your assigned shift, providing guidance, coaching, and support to crisis line staff and volunteers.
Key responsibilities include:
Overseeing crisis line operations during assigned shifts
Providing real-time consultation and support for complex and high-risk calls
Ensuring adherence to 988 Lifeline standards, organizational policies, and crisis intervention protocols
Supporting, mentoring, and coaching Crisis Line Associates, Volunteers, and Interns
Monitoring documentation and data quality to ensure compliance and accuracy
Serving as the primary point of contact for staff during your shift
Escalating operational, technical, or performance concerns when appropriate
Participating in shift debriefs and continuous improvement efforts
What We're Looking For
Successful candidates will bring a combination of leadership ability, crisis intervention experience, and a calm, supportive presence.
Preferred Qualifications:
Bachelor's degree in Mental Health, Psychology, Social Work, Human Services, or a related field, or equivalent experience
Experience working in a crisis line, call center, behavioral health, social services, or customer support environment
Strong crisis management and de-escalation skills
Ability to remain composed and make sound decisions during high-pressure situations
Excellent communication, coaching, and interpersonal skills
Experience working in remote team environments
Familiarity with iCarol or similar crisis management, telephony, or case management systems is a plus
Why Join Samaritans?
At Samaritans, every shift matters. Our team provides compassionate support to individuals in moments when connection can make all the difference.
When you join us, you'll become part of a dedicated team committed to:
Suicide prevention and emotional support
High-quality crisis intervention services
Continuous learning and professional development
A supportive and collaborative remote work culture
Eligibility Requirement
Applicants must reside in Massachusetts to be considered for this position.
Equal Employment Opportunity
The Samaritans on Cape Cod and the Islands is committed to providing equal employment opportunities in accordance with applicable federal and state laws. Employment decisions are made based on qualifications, merit, and business needs.