Remote Second Shift Contact Center Representative – Full Time & Part Time

Description The 700 Club Prayer Center The Christian Broadcasting Network (CBN) is looking for Remote Second Shift Contact Center Representatives to join our dynamic inbound contact center ministry team. We are seeking full and part-time dedicated customer service professionals who also love to pray and are passionate about the mission of CBN. Are you ready to upgrade your job into a fulfilling career? This work-from-home position will communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries, and encouraging financial support. Serving in this position facilitates ministry activities and contributes to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide. Contact Center Second Shift Hours of Operation: 3:00 p.m. – midnight EST (2:00 p.m. - 11:00 p.m. CST) *Shift differential included* Full-time positions work 40 hours per week with full benefits offered. Plus, a 75% tuition discount from Regent University is available upon hire! Part-time positions work 20-25 hours per week with benefits for vacation leave, sick leave, and 401(k) participation. We have openings for English and Bilingual (English/Spanish) positions. English language Representatives are paid $15.00 per hour. Bilingual language Representatives are paid $15.25 per hour. Remote Requirements: Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL) Must have router available to hardwire into computer equipment provided by CBN. Must maintain distraction-free home office The successful candidate will have the following qualifications: 1+ years of experience as a contact center agent or similar customer service-related work Excellent ability to effectively interact with callers and consistently perform contact center processes Knowledge of the Bible and ability to pray concise, Scripture-based prayers Strong listening skills with ability to verbally empathize with others Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script Ability to maintain a distraction-free home office environment Ability to maintain consistent access to a high-speed cable or fiber internet router Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software Ability to work in a structured, fast-paced environment, and adapt quickly to change Coachable with ability to accept feedback, apply guidance, and improve performance Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols Strong ability to maintain consistent punctuality and attendance Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public Self-motivated with ability to work independently as well as be an effective member of a team Flexible with ability to work well under pressure and consistently meet performance metrics Good manual dexterity with ability to sit for extended periods of time at a computer workstation Ability to work weekends and holidays are required Demonstrate life application of Biblical principles and practices in alignment with CBN’s non-profit Christian mission CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN’s mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information. We are unable to give full consideration to resumes without applications.