Remote Patient Intake Coordinator Full Time

Overview Position Overview The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines. **Remote work from home position - prefer candidates in the Eastern time zone** Essential Job Functions Responds to referral source and office inquires by communicating accurate and complete information Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately Establishes good working relationships between the location and referral sources to ensure further referrals from that source Reviews documentation sent by the referral source for accuracy and completeness Documents all forms required to process a referral in its entirety with no missing information Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered Photocopy, fax, route, scan, or email information as needed or requested Maintains department logs/tracking systems as requested Other duties as assigned Requirements High school diploma or GED Proficient in Microsoft Office, including Outlook and TEAMS Ability to work after hours, on-call schedule Familiarity with the Microsoft operating system, Outlook email is a necessity Data entry: 40 words per minute/10,000 keystrokes per hour. Ability to communicate accurately and succintly in email. Basic knowledge of how the medical industry and insurances function. Preferences One (1) year previous office work experience preferred Healthcare experience a plus Bilingual experience Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus Multi-tasking Fast-paced environment