Remote Partner Engagement Lead (VA ESOM)

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a remote Partner Engagement Lead to support our Veterans Affairs ESOM contract. The Partner Engagement Lead supports the Workforce Management Lead by leading partner engagement, subcontractor workforce coordination, partner staffing visibility, fulfillment tracking, partner communications, governance support, issue documentation, and partner-related workforce risk management across the ESOM program. This role serves as the day-to-day lead for partner/subcontractor workforce coordination and relationship management within the Workforce Management function. Contracts/Legal retains ownership of subcontractor contractual enforcement. This role coordinates with Contracts/Legal when partner/subcontractor issues require contractual review, formal communication, or enforcement action. The role works closely with the Workforce Management Lead, Intake Lead, Staffing & Workforce Operations Lead, PMO, Contracts/Legal, Accounting/Finance, program leadership, execution leads, and partner/subcontractor points of contact to support staffing fulfillment, partner accountability, workshare visibility, and delivery readiness. As the Workforce Management function grows, this role may oversee Partner Coordinators, Subcontractor Workforce Analysts, Partner Reporting Analysts, or other partner engagement support resources. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities Partner Engagement and Relationship Management Establish partner engagement processes for staffing updates, pipeline reviews, fulfillment tracking, action item management, issue documentation, and escalation. Maintain partner/subcontractor trackers, staffing action registers, issue logs, commitment trackers, and escalation documentation. Coordinate partner/subcontractor staffing pipeline updates, candidate submissions, resource status, onboarding status, clearance status, and projected start dates. Track partner/subcontractor fulfillment against staffing needs, program priorities, labor category needs, transition requirements, and workshare expectations. Partner Governance and Communications Lead preparation and coordination for recurring partner governance meetings. Prepare partner staffing summaries, fulfillment reports, issue logs, escalation notes, and action item summaries. Document partner commitments, staffing risks, unresolved actions, resolution status, and recurring issues. Coordinate partner/subcontractor communications in alignment with the Workforce Management Lead and Contracts/Legal. Support partner accountability discussions using accurate staffing data, documented action history, and fulfillment trends. Partner Staffing and Workforce Coordination Coordinate with the Staffing & Workforce Operations Lead on partner/subcontractor candidate status, staffing actions, onboarding/clearance visibility, and approved labor category alignment. Coordinate with PMO to monitor partner/subcontractor onboarding and clearance status. Identify partner staffing delays, resource gaps, onboarding blockers, fulfillment issues, and recurring performance concerns. Support timely follow-up with partner/subcontractor points of contact on documentation needs, staffing actions, candidate submissions, and status updates. Support surge staffing, backfill coordination, transition planning, and partner/subcontractor resource readiness. Intake, Workshare, and Delivery Coordination Coordinate with the Intake Lead when intake requests may require partner/subcontractor staffing, partner delivery support, workshare consideration, or partner input. Provide partner-related input on staffing feasibility, fulfillment capacity, workshare implications, and partner/subcontractor readiness. Coordinate with PMO, Accounting/Finance, and Workforce Management Lead to provide partner-related staffing inputs that support workshare tracking and reporting. Identify partner-related impacts to approved intake decisions, staffing timelines, delivery risk, or workshare alignment. Support transition of approved partner-related work to execution teams. Contract and Compliance Coordination Support Coordinate with Contracts/Legal when partner/subcontractor issues require contractual review, formal communication, or enforcement action. Support documentation of partner/subcontractor staffing commitments, fulfillment gaps, missed actions, and escalation history. Maintain awareness of partner/subcontractor obligations, reporting expectations, labor category alignment, and partner commitments. Escalate contractual, compliance, or performance concerns to the Workforce Management Lead and Contracts/Legal as appropriate. Support auditability and traceability of partner communications, commitments, issues, and resolutions. Risk Identification and Escalation Track partner/subcontractor fulfillment rates, aging staffing actions, open positions, delayed resource onboarding, unresolved partner actions, and recurring risks. Identify risks that may affect program staffing coverage, customer delivery, workshare alignment, or partner accountability. Provide recurring updates to the Workforce Management Lead on partner/subcontractor staffing performance, open issues, and recommended escalations. Recommend process improvements to improve partner coordination, fulfillment tracking, issue management, and partner governance. Qualifications Bachelor’s degree in Business Administration, Operations Management, Project Management, Supply Chain, Contract Management, Information Technology, or a related field; equivalent experience may be considered. At least 8+ years of relevant experience in partner engagement, subcontractor coordination, vendor management, staffing coordination, PMO support, program operations, contract support, or government contracting. Experience coordinating with external partners, subcontractors, vendors, customers, PMO teams, Contracts, or cross-functional program teams. Strong understanding of partner/subcontractor staffing, partner communications, workshare awareness, labor category alignment, and government contracting delivery environments. Experience tracking commitments, staffing actions, risks, dependencies, and deadlines. Strong communication, follow-up, documentation, and stakeholder management skills. Proficiency with Microsoft Excel, Word, PowerPoint, Teams, SharePoint, and related collaboration tools. Ability to manage sensitive partner, staffing, contract, and workforce information professionally. Preferred Qualifications: Experience supporting federal contracts, government programs, or partner/subcontractor-heavy delivery environments. Familiarity with partner/subcontractor staffing pipelines, workshare commitments, labor categories, onboarding, clearance processes, partner governance, and subcontractor performance tracking. Experience coordinating with Contracts/Legal on partner/subcontractor communications, issue documentation, or escalation packages. Experience preparing partner status reports, issue logs, staffing summaries, action registers, or governance materials. Experience supporting IDIQs, BPAs, task orders, SOWs, PWSs, or multi-partner delivery models. PMP, ITIL Foundation, Contract Management, Supply Chain, or Vendor Management certification. Clearance Requirement: US Citizen or Green card holder Willing and able to obtain and maintain Public Trust Clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email [email protected] and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected]. #LI-BK1