Coordinating Department Manager (Scheduling & Dispatch)
Company:
The Testing Agency
Location:
Remote (United States)
Type:
Full-Time
Compensation:
Base Salary + Annual Performance Bonus (First-Year Earnings Potential Exceeds $100,000) + Paid Benefits and PTO
About The Testing Agency
The Testing Agency is a rapidly growing environmental inspection and testing services company that has experienced more than 400% growth. The organization is committed to delivering exceptional client service, operational excellence, and scalable processes that support continued expansion nationwide.
As the company continues to grow, strong operational leadership is critical to maintaining quality, efficiency, and customer satisfaction across all service delivery functions.
About the Role
As Coordinating Department Manager (Scheduling & Dispatch), you will lead one of the company's most critical operational departments, overseeing scheduling, dispatch coordination, client communication, team performance, and process improvement initiatives.
This role is central to ensuring operational excellence, maintaining a high-quality client experience, and supporting the growth of a fast-paced remote organization. You will be responsible for developing team members, improving workflows, managing escalations, and building scalable systems that support long-term success.
Key Responsibilities
Lead, coach, train, and develop a Coordinating Department team of up to 10 staff members
Oversee scheduling, dispatch operations, and client communication activities
Own departmental performance metrics, quality standards, and customer experience outcomes
Develop and improve standard operating procedures (SOPs), checklists, workflows, and quality-control processes
Monitor team productivity and provide ongoing coaching and performance management
Assist with recruiting, hiring, onboarding, and training new coordinators as the company grows
Handle escalated client and operational issues while supporting successful resolution
Identify opportunities for operational improvements and increased efficiency
Collaborate with leadership to support organizational growth initiatives
Ensure consistent execution of company policies, procedures, and service standards
Requirements
Experience managing remote employees and distributed teams
Background in operations, scheduling, dispatch, coordination, customer service, or other client-facing operational environments
Strong computer proficiency and comfort working within multiple software platforms
Excellent communication, organizational, and leadership skills
Ability to coach, mentor, and develop employees while maintaining accountability
Detail-oriented, process-driven mindset with strong problem-solving abilities
Previous remote team management experience preferred
Experience within restoration, environmental testing, construction, field services, or related industries strongly preferred
What We Offer
Competitive base salary with annual performance bonus opportunity
First-year earnings potential exceeding $100,000
Comprehensive benefits package
Paid time off
Fully remote work environment
Leadership opportunity within a rapidly growing organization
Significant career advancement and professional growth potential
Opportunity to directly influence operational strategy, customer experience, and departmental success
Collaborative leadership team committed to continuous improvement and employee development