Remote CX Retention / Outbound Sales Associate

This is a remote position. A leading premium cat food brands in the UK seeks to employ a Remote CX Retention / Outbound Sales Associate to join their team. This role focuses on engaging cat parents who have recently completed a free trial, helping them understand their experience, and encouraging them to continue their subscription. The ideal candidate thrives in a sales-driven environment, enjoys connecting with customers, and takes ownership of results. You will play a key role in reducing churn, improving conversion, and delivering professional, high-quality sales conversations. Responsibilities: Sales & Retention: Make high-volume outbound calls to customers who have completed free trials. Present the product and subscription service clearly, persuasively, and professionally. Handle objections calmly and guide hesitant customers toward a positive decision. Support customers struggling to continue their plan and resolve basic account or billing queries. Performance & Reporting: Monitor personal call and conversion performance. Meet and exceed daily, weekly, and monthly KPIs. Share insights, tips, and best practices with the wider team. Customer Experience: Build rapport quickly and maintain a friendly, professional tone. Deliver consistent, high-quality interactions that reflect the brand values. Adapt to customer needs while maintaining focus on retention goals. Requirements Previous outbound sales, retention, or call-centre experience preferred. Strong communication skills, confident articulation, and commercial awareness. Self-motivated, organised, and resilient under pressure. Ability to handle objections and influence customer decisions positively. Quick learner, adaptable to new systems and processes. Comfortable working remotely with minimal supervision. Strong interpersonal and rapport-building skills Persuasive and consultative sales approach Resilience and ability to work to clear targets Attention to detail and accurate record-keeping Team player who shares insights and supports colleagues