Role Overview
We are looking for a reliable and service-focused Remote Customer Success Advisor to assist clients with planning and organizing their travel experiences. In this work-from-home role, you will help travelers research destinations, coordinate reservations, and ensure that all trip details are arranged accurately.
This position is ideal for individuals who enjoy providing excellent customer support, are detail-oriented, and can manage responsibilities independently in a remote environment. You will play an important role in helping clients create smooth and memorable travel experiences from the planning stage through confirmed bookings.
Key Responsibilities
Assist clients with developing customized travel itineraries based on their preferences and budgets
Research and evaluate travel options including flights, hotels, cruises, and activities
Compare choices and confirm reservations using approved booking platforms
Provide accurate travel information and helpful destination recommendations
Communicate clearly and professionally with clients through phone, email, and messaging tools
Manage booking updates, itinerary adjustments, and customer service requests
Maintain organized client records and reservation documentation
Participate in training programs, team meetings, and ongoing professional development
What We Offer
Fully remote work opportunity
Flexible scheduling options
Comprehensive onboarding and ongoing training
Access to incentive programs and travel-related perks
Supportive and collaborative remote team environment
Opportunities for growth within the travel industry
Qualifications
Strong written and verbal communication skills
Excellent attention to detail and organizational abilities
Basic computer skills and comfort using online systems
Reliable high-speed internet access
Ability to work independently and manage time effectively
Must be 18 years of age or older
Legal authorization to work in the United States, United Kingdom, Mexico, Australia, or Spain
Professional English communication skills