Remote - Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Service Solutions

Why Consider This Job Opportunity

• Salary of $16/hour
• Paid training to ensure success in your role
• Opportunities for career growth and internal mobility
• Comprehensive benefits package from day one
• Fully remote position, allowing for a flexible work environment
• Supportive and inclusive culture focused on belonging and development
  
  

What To Expect (Job Responsibilities)

• Serve as the initial point of contact for inquiries related to the NJ Family Care Program
• Provide one-on-one telephone support to applicants, beneficiaries, and enrollees
• Accurately document enrollment requests, status changes, complaints, and grievances
• Input application and enrollment information into a web-based system
• Maintain proficiency in program policies and provide accurate information to customers
  
  

What Is Required (Qualifications)

• High School diploma or GED
• 1-2 years of previous call center or customer service experience
• Effective communication and active listening skills
• Reliable internet connection and distraction-free remote workspace
• Ability to multitask and navigate computer systems effectively
  
  

How To Stand Out (Preferred Qualifications)

• Experience working with diverse populations
• Background in healthcare or social services
• Familiarity with web-based computer systems
  
  

#CustomerService #RemoteWork #CareerGrowth #PaidTraining #InclusiveCulture

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