Job Description:
We are seeking a highly motivated and enthusiastic Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone, email, and chat.
Responsibilities:
Respond to customer inquiries and concerns in a timely and professional manner
Provide accurate information about our services and assist customers with booking and scheduling transportation
Handle and resolve customer complaints and escalate issues as needed
Maintain customer records and update information as needed
Collaborate with other team members to ensure a seamless customer experience
Meet and exceed customer service goals and metrics set by the company
Continuously improve knowledge of company products, services, and policies to provide accurate and up-to-date information to customers
Work with a sense of urgency and prioritize tasks to meet customer needs
Qualifications:
High school diploma or equivalent; some college preferred
Minimum of 1-2 years of customer service experience, preferably in a remote setting
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to multitask and manage time effectively
Proficient in using computer systems and software, including Microsoft Office and customer service platforms
Ability to work in a fast-paced and dynamic environment
Must have a quiet and dedicated workspace to work remotely
Availability to work flexible hours, including evenings and weekends as needed
Benefits
:
Competitive salary
Comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and holidays
Opportunities for career growth and development
A supportive and collaborative work environment