Credentialed Veterinary Technicians
Who We're Looking For
Credentialed veterinary technicians (CVT/LVT/RVT) with at least 1 year of clinical experience to work
REMOTE FROM HOME
, handling high-pressure calls, and supporting pet owners through stressful situations. Emergency/critical care experience is a plus for some roles.
Open Positions
Pet Poison Helpline (PPH) Representative II
With a high level of professionalism and customer service, handle incoming calls and chats about toxic exposures, poisonings, and general care questions related to pets. Triage cases; provide accurate medical, health and safety information and document records in electronic database.
Full-Time Mids:
4 shifts/week, 10.5 hours each
Varying shifts between 10am-10:30pm CST
Every other weekend (Saturday & Sunday) and rotating holidays
Work weeks run Saturday-Friday
Full-Time Evening (+$2/hr shift differential):
4 shifts/week, 10.5-hr shifts each
Varying shifts between 2pm-2:30am CST
Every other weekend (Saturday & Sunday) and rotating holidays
Work weeks run Saturday-Friday
Pay & Differentials
Base rate of $20-21/hr + applicable shift differentials as noted per position/schedule
$5/hr weekend shift differential for phone hours worked between 12am CST Saturday-4am CST Monday on top of base and other differentials
Pay is discussed individually and is based on education, experience, and credentials.
Benefits
Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
PTO & paid holidays
401(k) with match PTO & paid holidays
Company-paid life and disability insurance (in applicable states)
CE & license reimbursement
Bonus & incentive programs
Training
4–6 weeks paid, full time training (40 hours/week). Hours vary and may include days, mids and evening shifts. Training schedules are set in advance and no conflicts can be accommodated during this period.
Required Qualifications
Active CVT/LVT/RVT license with at least 1 year of veterinary clinic/hospital experience; maintain active licensure throughout employment
Ability to work varying shifts including evenings, weekends, and holidays
Strong keyboarding and computer skills (Microsoft Office and common software)
Excellent written and verbal communication; professional, empathetic, and composed under pressure
Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
Math proficiency: add, subtract, multiply, and divide across all units of measure including fractions, decimals, ratios, and percentages
Ability to gather, analyze, and synthesize complex or diverse information
Ability to follow and apply instructions in written, oral, or diagram form
Customer service-focused attitude with a genuine commitment to caller well-being
Ability to maintain confidentiality of client, product, and company information
Remote Requirements
Reliable internet meeting SCI’s IT requirements (details on our careers page)
Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts (including care of dependents or animals)
Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.