Remote Care Navigator, Surgical Program

Position Profile Hennick Humber Hospital. Tomorrow's Healthcare, Today. Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy. At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care! We have an exciting opportunity for a Remote Care Navigator to join our Surgical Program ! Employment Status: Temporary Full Time Duration: January 2027 - subject to change as per Management Rights Hours of Work: Day shifts from Monday to Friday (some evening and weekend hours may be required based on operational needs) - subject to change as per Management Rights Location: Humber River Health, Hennick Humber Hospital Employee Group: Non Union Salary Range: $52.790 - $66.028 Reporting Relationship: VP, Clinical Programs Responsibilities: Act as a member of a specialized interdisciplinary surgical care program in the Surgical & Perioperative programs to support assessment, follow-up, and treatment referral processes aligned with clinical best practice guidelines and evidence-based research Remain abreast of new developments in surgical care related evidence-based programs to disseminate and/or utilize developments and new knowledge into clinical practice; integrate research into practice to ensure best practice standards are maintained within selected procedures and subspecialties Participate in the implementation, monitoring, and evaluation of standards specific to surgical care assessment and health follow up Conduct frequent environmental scans to identify gaps in clinical delivery for opportunities for improvement and promote ongoing quality assurance; and plan, implement, evaluate, and report on outcomes to all stakeholders, including mapping present and future trends, to create and sustain a seamless and continuous process for patients undergoing surgery Influence clinical practice and patient outcomes and collaborate with the broader health care team and community partners regarding complex and challenging patient care situations Participate in the collection and evaluation of health care data required that maybe required by any stakeholders, including the MOHLTC, OH and CCO Develop and foster links with external partners to facilitate continuity of patient care Supports the patient through the available treatment options to develop health care plans, and along the entire episode of care: prevention, diagnosis, preparation/plan, treatment, recovery/rehabilitation and monitoring/management to ensure that every patient receives care that is coordinated and navigated along the patient care path and/or entire process (preoperatively, postoperatively, recovery and rehabilitation) Liaise with patient primary care teams (e.g. physicians, sub-specialists, radiologists, surgeons, primary health practitioners, and community agencies) to facilitate the delivery of patient care services Provide supportive care resources to patients and families to address psychosocial, practical, and informational needs across their entire continuum of care from pre-op to their post-acute phase Develop and deliver to patients/families and staff surgical health educational sessions assessment, intervention and coordination within the care pathway Develop and optimize remote care monitoring pathways in collaboration with the surgical interdisciplinary care team to improve target KPIs Triage and support patient concerns and questions to stream patients into the right care post-operative care pathways Other duties as assigned Requirements: Master’s Degree in Nursing or related field required. Candidates who are actively pursuing their Master’s will be considered Current registration and membership in good standing with the College of Nurses of Ontario (CNO). Membership with Nurses Association of Ontario (RNAO) and registration in the Extended Class with CNO preferred 3 years of recent experience in acute care and/or surgical and/or emergency nursing, preferably with clinical research and formal teaching experience Knowledge in MS Office (Outlook, Word, Excel, PowerPoint, etc.) Knowledge in Orthopaedic care pathways, evidence based programs, and clinical practice standards, urology care pathways, remote care monitoring pathways Understanding of evidence of program design and resources development skills, including knowledge of evaluation methodologies, quality improvement processes, data analysis, program development Knowledgeable in College of Nurses of Ontario standards of practice, and Canadian Orthopaedic Nurses Association (CONA) standards Possesses expert clinical skills in assessment, planning, implementing, evaluating and documenting the delivery and coordination of care for the surgical patients and families’ community resources Excellent practice program development, project management and report writing skills Excellent leadership, collaboration, decision making, problem recognition and problem solving, and critical thinking skills Possesses time management and organization skills with ability to manage competing demands in a fast-paced, multi-site, multi-disciplinary health care environment Demonstrate ongoing commitment to continuing professional development Excellent attendance and discipline free record required. An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices. Why choose Humber River Health? At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect. Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute. We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care. As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground. Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially. This position is being posted in response to an existing vacancy at Humber River Health.