Remote - Call Center Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $18.00 per hour
• Paid training with equipment provided
• Full-time schedule (40 hours a week) with full benefits
• Opportunities for career growth and advancement within the organization
• Employee discount program available through PerkSpot
• Supportive and employee-friendly work culture
  
  

What To Expect (Job Responsibilities)

• Serve as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees in customer service roles
• Accurately document enrollment requests and status changes
• Enter application and enrollment information into a web-based system for customers applying over the phone
• Maintain proficiency in Iowa Family Care rules and related program policies
  
  

What Is Required (Qualifications)

• Basic understanding of a call center environment in a customer service role
• High School diploma or GED
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Reliable internet access
• Background check required
  
  

How To Stand Out (Preferred Qualifications)

• Excellent typing and grammar skills
• Ability to problem-solve through analysis and ongoing feedback
• Strong customer service skills and phone etiquette
• Experience working with diverse backgrounds
• Ability to navigate a computer effectively
  
  

#HealthcareServices #CustomerService #CareerGrowth #RemoteWork #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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