Registered Manager

About Hometouch

Hometouch is a CQC-regulated live-in care provider specialising in dementia care. We connect families with experienced, highly vetted live-in carers, supported by a clinical team committed to outstanding person-centred care.

We are an ambitious, technology-enabled business backed by leading investors. Our clinical quality is central to our commercial proposition — we are working towards a CQC Outstanding rating and are investing in clinical leadership to get there. This is an exceptional opportunity to join a growth-stage business where quality and commercial success are inseparable.

Role Summary

The Registered Manager is the clinical and regulatory cornerstone of Hometouch. You will hold CQC registration on behalf of the business, lead our clinical governance framework, and be the principal point of accountability for the quality and safety of our regulated care service.

This is not a back-office compliance role. We are looking for an experienced healthcare professional or a clinical governance specialist with genuine dementia expertise, the confidence to lead a care team and shape clinical standards, and the commercial awareness to support our growth. You will work closely with the CEO, COO and Head of Clinical Governance to ensure our regulated service is outstanding in every respect.

Key Responsibilities

1.CQC Registration & Regulatory Leadership

• Hold and maintain CQC registration as Registered Manager; take direct responsibility for the regulated service

• Ensure the service meets all fundamental standards, including Regulations 9, 12, 17, 18, 19 and 20

• Lead preparation for CQC inspections; produce evidence portfolios and coordinate inspection-readiness activities

• Submit all statutory notifications accurately and on time

• Maintain and continuously improve the service's regulatory compliance records and quality audit programme

2. Dementia Care Quality & Clinical Standards

• Set and embed clinical standards for dementia care across the regulated service

• Lead the design and review of complex dementia care plans, risk assessments and mental capacity assessments

• Act as the clinical authority on dementia best practice — advising carers, families and the wider team

• Develop and deliver dementia-specific training and competency frameworks for the carer workforce

• Champion person-centred, life story-based approaches to dementia care across all client interactions

3. Clinical Governance & Safety

• Oversee the clinical governance framework: audits, care plan reviews, incident investigation, complaints management

• Chair the weekly CQC and MDT meetings; ensure actions are followed up and outcomes documented

• Lead safeguarding investigations in line with local authority and CQC expectations

• Maintain oversight of medication management, manual handling competencies and complex care protocols (PEG, trache, spinal care)

• Ensure all records in PASS and clinical systems are accurate, contemporaneous and audit-ready

4. Team Leadership & Carer Workforce

• Lead clinical supervision, appraisals and performance management for the nursing and clinical team (Nursing Lead, clinical coordinators)

• Oversee carer recruitment compliance in line with Regulation 19 and Schedule 3; ensure all fitness-to-practice checks are robust

• Design and deliver mandatory training, induction and ongoing CPD for carers on the regulated pathway

• Support the Head of Recruitment in ensuring carer quality standards are upheld at the point of onboarding

5. Commercial Contribution & Growth

• Participate in complex family consultations and clinical assessments for high-acuity or complex dementia enquiries

• Support the introductory-to-regulated transition pipeline: identify clients suitable for regulated service and work with the account management team to facilitate transition

• Contribute to the sales and partnerships narrative — including supporting clinically credible content for partner outreach and family communications

• Provide clinical input into product development and technology roadmaps to improve the quality of the care experience

• Represent Hometouch externally at clinical events, partner meetings and with referral sources such as NHS discharge teams, memory clinics and OTs

6. Reporting & Governance

• Produce monthly and quarterly quality and compliance reports for the CEO and board

• Contribute to the CQC Outstanding evidence file and self-assessment on an ongoing basis

• Flag material clinical risks, near misses or systemic concerns to the CEO and Nominated

Clinical Leadership & Governance

Essential Requirements

• Registered healthcare professional (e.g. NMC-registered nurse, AHP) OR an experienced clinical governance professional with a track record in regulated health or social care settings

• Demonstrable track record as a Registered Manager in a CQC-regulated domiciliary or live-in care setting

• Deep knowledge of CQC Key Lines of Enquiry (KLOEs) and Regulations 9, 12, 17, 18, 19 and 20

• Experience leading statutory notifications, safeguarding investigations and complaint resolution

• Confident conducting clinical assessments, overseeing care plans and managing complex packages

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent/commitment to achieve)

Desirable Requirements

• Personal experience of achieving a CQC Outstanding rating, or direct involvement in a team that has achieved Outstanding

• Post-registration qualification in dementia care (e.g. Admiral Nurse pathway, City & Guilds Dementia)

Dementia Expertise

Essential Requirements

• Specialist knowledge of dementia care best practice — including person-centred care, BPSD management and life story approaches

• Experience designing and overseeing dementia-specific care plans in a live-in or home care setting

• Ability to train and coach carers in dementia communication techniques and safe practice

• Familiarity with the Mental Capacity Act 2005 and DoLS frameworks as applied in community settings

Desirable Requirements

• Training in specific dementia frameworks (e.g. Teepa Snow, SPECAL, Contented Dementia Trust)

• Experience with clinical research participation or dementia innovation programmes

Commercial & Business Aptitude

Essential Requirements

• Ability to contribute to business growth — including participating in complex family consultations, converting self-funders and supporting the introductory-to-regulated transition pipeline

• Commercially aware: understands the relationship between quality outcomes, CQC ratings and revenue

• Experience preparing and presenting operational and quality reports to senior leaders or boards

• Able to work collaboratively with sales, account management and partnerships teams

Desirable Requirements

• Experience in a VC-backed or rapidly scaling care business

• Involvement in M&A integration or multi-brand operational management

People & Leadership

Essential Requirements

• Proven ability to lead, supervise and develop a clinical and care team

• Strong coaching instinct: able to raise standards through direct feedback and continuous improvement

• Skilled at managing performance, absence and disciplinary matters sensitively and compliantly

• Experience recruiting and inducting carers in line with Regulation 19 (Fit and Proper Persons) and Schedule 3

Desirable Requirements

• Train the trainer qualification

• Experience building a learning culture within a care team

Technology & Systems

Essential Requirements

• Comfortable using digital care management systems (e.g. PASS, care planning platforms)

• Able to maintain accurate, audit-ready records and oversee team compliance with documentation standards

• Confident using data to monitor quality — including audits, incident tracking and outcome measures

Desirable Requirements

• Experience with AI-assisted care tools or digital health platforms

• Familiarity with CRM systems (e.g. HubSpot) for client journey tracking

What We Offer

• A clinically ambitious organisation where your expertise will directly shape outcomes for clients and their families

• A pathway to CQC Outstanding — with full leadership support, investment in evidence and the resources to get there

• A seat at the leadership table: direct access to the CEO, COO and board

• Competitive salary with performance-related bonus tied to quality and commercial outcomes

• Investment in your professional development — including clinical leadership, dementia specialisation and executive coaching

• A technology-forward working environment with AI-enabled clinical tools and a committed product team

Here’s what you’ll get working with us:

• Company pension with matched contributions

• 25 days holiday (plus bank holidays)

• Private Healthcare

• Premium Access to Anya - a digital health app providing women's health support

• Laptop and equipment provided

• Great work-life balance (we are big on this)

• Work environment that values creativity, personal growth and collaboration

How to Apply

Please send your CV and a covering letter (no more than two pages) setting out why you are the right person for this role

Your covering letter should specifically address your dementia care expertise, your experience as a Registered Manager in a CQC-regulated setting, and an example of where you have contributed to clinical quality and business growth simultaneously.

Hometouch is an equal opportunities employer. We are committed to creating an inclusive workplace and welcome applications from all backgrounds.