Regional Commercial Manager - LATAM (UK/US)

Join Zepz: Breaking Down Borders, Together Our Meaningful Mission At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections. Who You'll Be Joining We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk. Our Core Commitments — What We Live By Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact: Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other. Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering. Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve. Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel About the role and team Sitting in the Commercial Performance team and reporting to the Head of Commercial Performance, this is a commercial ownership role — not a traditional finance position. As a LATAM P&L Owner, you carry the number for your region and are accountable for hitting it. You act as the commercial architect for your region; in conjunction with Marketing and BD, set the commercial agenda, mobilising every function around you, and removing roadblocks You are the primary commercial voice for your region, driving senior peer engagement with functional leaders and managing internal stakeholders to translate deep customer and market insights into strategy and execution. This is a new function at Zepz, and you'll have a real hand in defining how it operates — building the playbook as you go, balancing customer needs with business reality. What you bring to the table A proven track record of managing a P&L in a high-growth environment — fintech, payments, or adjacent preferred Data-literate and comfortable driving high-stakes conversations with Marketing, BD, and Insights - you translate data into clear decisions, not just observations. You act more like a Country Manager than an analyst; you don't just coordinate—you drive results. What you will focus on Explicit budget and full P&L accountability for the LATAM region — accountable for revenue, CAC, new customers, unit economics, customer lifetime value, and other relevant trading metrics. Defining monthly corridor targets and the investment envelope needed to achieve them. Briefing Marketing on regional needs and supporting profitable growth. Partner with Business Development as they build out strategies for new opportunities and mitigating risk. Partnering with Data Insights to generate hypotheses, interpret performance, build and pivot strategies based on corridor analysis Building business cases for key initiatives and influencing cross-functional prioritisation through customer-centric, impact-driven frameworks. This includes building financial models Bonus Points Deep cultural or economic understanding of markets such as Dominican Republic, Mexico, Guatemala, Colombia or other high-volume corridors. Experience navigating the licensing or compliance landscape of international money transfers. You’ve previously built the reporting frameworks or "operating rhythms" for a regional commercial team. Fluency in a primary language within your assigned region is a significant plus. AI Literacy & Tools As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for: A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving how we design and deliver processes and communications. Practical experience using AI tools in a professional context — whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to. Strong AI literacy — an understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it. Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance. Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents . We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world. Ready to Apply? Let’s Go.