Regional Account Manager

Description Regional Account Manager Why join Wodify? Because your ideas matter . Because you’ll drive real impact . Because you’ll grow here . At Wodify, we’re empowering fitness & wellness businesses and their clients around the world with cutting-edge technology. We’ve connected 2 million people across 5,000 businesses in 95+ countries—and we’re just getting started. Join us and shape the future of fitness tech. As a Regional Account Manager, you'll manage a large group of smaller accounts with the goal of keeping customers from leaving and growing their spend over time through regular check-ins and sales conversations. You'll serve as the primary growth contact for your territory, executing structured outreach to ensure coverage and engagement while balancing relationship building with revenue-driving conversations. This role is perfect for someone who thrives in a high-volume environment and wants to develop foundational skills in customer success and account management. A Day in the Life: Own a defined territory and serve as the primary growth contact for those accounts Execute structured quarterly outreach cadence (email + call) across assigned accounts — focusing on revenue opportunities, increasing feature adoption, and stabilizing business health. Balance relationship building with revenue-driving conversations—understanding when to nurture and when to close Drive expansion within your portfolio through structured, repeatable outreach—focusing on high-velocity add-ons and operating off signal-based lists rather than random outreach Reduce silent churn across your territory by proactively identifying at-risk signals through quarterly engagement and feature adoption gaps Own first-touch intervention efforts for at-risk accounts and escalate complex situations to senior Account Managers when needed Use trigger-based insights (feature gaps, processing volume, member growth, etc.) to identify underutilization opportunities and recommend relevant add-ons Follow defined escalation and routing processes with Support, Product, and/or Sales teams as needed Knowledge, Skills & Abilities: Relationship management at scale—you're comfortable managing a large portfolio of accounts and maintaining consistent engagement through structured outreach Consultative mindset—you understand how to balance providing value with driving revenue conversations, and you know when to nurture relationships versus when to push for expansion Data-driven approach—you can interpret customer health signals, feature adoption metrics, and usage patterns to identify both expansion opportunities and churn risks Proactive problem-solver—you spot at-risk accounts early and take ownership of first-touch intervention efforts before customers decide to leave Organizational discipline—you execute structured quarterly engagement consistently, maintain accurate account records, and follow through on commitments without needing constant reminders Revenue accountability—you're motivated by hitting add-on MRR targets and understand how your territory health impacts company growth Customer-first mentality—you genuinely care about helping gym owners succeed and position Wodify as a partner invested in their growth Coachability—you take feedback well, iterate on your approach, and are hungry to learn what makes great account managers successful Education & Training: Bachelor's degree preferred (or equivalent experience in customer-facing roles) Fitness industry experience or background as a gym member/athlete 1-2 years of experience in customer success, account management, or inside sales roles preferred Experience managing high-volume customer portfolios is a plus, but we'll train the right person on our engagement model and systems Familiarity with SaaS customer success concepts (retention, expansion, health scores) is helpful but not required  Benefits: $60-75k (base + uncapped commission) yearly salary and equity plan Medical, Vision and Dental Insurance plus company-paid disability and life insurance 401(k) plan and FSA Unlimited PTO Team, social and philanthropy events Gym/wellness reimbursement and commuter benefits Location-agnostic (remote, hybrid, and in-office friendly!) About Wodify: We know that you want to be part of an organization where you can build a successful career and make an impact. In order to do that, you need an organization that gives you purposeful work and the opportunity to grow and develop. We also know that those organizations are few and far between. At Wodify, our purpose is to empower a fulfilled life for our customers, partners, and communities. We ensure our team members have the flexibility and autonomy to make a meaningful difference every day and as Wodify grows we support our team members by providing clear steps to their own professional growth and development. Everything we do at Wodify stems from our culture. We are driven by our values which are: Lead Like a Business Owner Be Customer Obsessed Think Platform Commit & Deliver Champion Continuous Improvement We strive to live these values every day in our interactions with each other, our customers, and our vendors and make sure that everyone feels empowered to hold each other accountable to them as well. So, if our message and culture resonate with you, check out our open positions and apply! And in the meantime, check out our culture videos and blog! Requirements Bachelor's degree or masters degree preferred (or equivalent experience in customer-facing roles) Professional fitness industry experience Background as a gym member/athlete, coach, and/or gym owner 1-2 years of experience in customer success, account management, or inside sales roles preferred Experience managing high-volume customer portfolios Familiarity with SaaS customer success concepts (retention, expansion, health scores)