Quality & Compliance Manager

The Problem Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for. What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve. We are developing all of it. The care, the science, the technology. Who We Are Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide. Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems—including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit—collaborate with us to expand this level of care. Alongside care delivery, we are building the science and technology the field has long lacked—proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness. The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities. The Role Amae is building a care model for individuals with severe mental illness that doesn’t exist anywhere else—delivering deeply integrated, in-person care in partnership with leading health systems. As we scale, we’re investing in the compliance and quality infrastructure needed to support that model. We’re hiring a Quality & Compliance Manager to lead and operationalize this work, with a primary focus on Joint Commission readiness and ongoing accreditation. This is a builder role. You’ll take complex regulatory requirements, translate them into clear, actionable systems, and drive execution across clinical and operational teams. We’re looking for someone who is proactive, resourceful, and comfortable operating with a high level of ownership—someone who doesn’t wait for direction, but instead figures it out and gets it done. What You’ll Work On Regulatory Compliance Monitor changes in federal, state, and local laws and ensuring adherence to CMS, HIPAA, and accreditation standards, including The Joint Commission Own ongoing compliance across all clinics Lead surveys end-to-end: prep, execution, follow-up Run quality committees, maintain documentation, and proactively close gaps Compliance Execution Translate regulatory requirements into clear, usable workflows Build and maintain policies, procedures, and compliance infrastructure Support new market launches (licensure, accreditation, certification) Clinical Quality Own core quality metrics (follow-ups, readmissions, documentation compliance) Lead root cause analyses and drive improvement initiatives Facilitate case reviews and quality forums Incidents & Risk Own incident and grievance processes end-to-end Build systems to track patterns and reduce risk Audit & Monitoring Conduct audits, identify gaps, and drive corrective actions Maintain a clean, usable P&P library with strong version control What You'll Have 4–7 years in healthcare compliance, quality, or regulatory roles Strong familiarity with Joint Commission (behavioral health preferred) Experience supporting or leading a TJC survey is a strong plus Proven ability to operate independently in ambiguous environments Strong project management — you can drive multiple work streams to completion Ability to translate complex regulations into clear, actionable guidance Analytical mindset — you use data to identify issues and drive improvement Startup or high-growth experience preferred Nice to have: Behavioral health or PHP/IOP experience Clinical background or licensure How You Work High ownership — you don’t wait, you move Structured and detail-oriented, without losing speed Low ego, high standards Comfortable pushing back and influencing across teams You’ll build the systems that allow Amae to scale nationally while maintaining safe, high-quality, and compliant care. Compensation includes a base salary of $112,000 - $175,000 (based on level, experience and geography) plus equity ownership, giving you a meaningful stake in Amae's growth. Total compensation includes comprehensive medical/dental/vision, unlimited PTO, parental leave, and programs built around employee well-being. We’ll share specifics during the interview process. Amae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we’d like to talk. What We Value We center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other. We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works. We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity. Your job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts. We win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame. We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.