Position
Quality & Business Process Systems Engineer
Job Description
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
About The Role
Supports a global quality management system and related business process platforms. This role combines user and administrative support, requirements gathering, solution development/configuration, testing, deployment support, and post-go-live monitoring. The position partners with global and regional process owners to improve responsiveness, accelerate project delivery, strengthen governance, and reduce dependency on concentrated system knowledge.
Principal Accountabilities
- Provide day-to-day support for system users, sites, and process owners, including issue resolution, user guidance, and administrative support.
- Gather, analyze, and document business requirements and translate them into practical workflow, form, notification, script, reporting, and configuration solutions.
- Configure, develop, test, and support solutions across new and existing quality processes and related business workflows.
- Write, maintain, or update scripts, and related configuration elements used within system workflows and business rules.
- Support intake, scoping, prioritization, and execution of enhancement and project work, balancing operational support with approved development priorities.
- Perform system administration activities such as site setup or removal, user access support, routing team and group updates, and business structure changes.
- Support testing, validation, deployment, release activities, and hypercare for new solutions, enhancements, and system changes.
- Monitor post-go-live adoption and process adherence, identify configuration gaps or workaround behavior, and escalate opportunities to improve standardization.
- Document business rules, technical design decisions, scripts, support procedures, and release notes to strengthen system continuity and reduce dependency risk.
- Partner with global and regional process owners to support a closed-loop QMS and improve process accountability, reporting, and system integrity.
- Contribute to platform improvement efforts including upgrades, automation, integrations, and other strategic quality systems initiatives.
Experience / Education
- Bachelor’s degree in information systems, engineering, computer science, or a related field.
- Typically requires 3–5 years of relevant experience in quality systems, enterprise applications, business systems analysis, workflow platforms, or similar environments.
- Experience with an Object Oriented Programming Language.
- Experience supporting business users, translating requirements, and contributing to solution design and implementation.
- Experience coordinating multiple priorities across support work and project-based deliverables.
- Experience with workflow configuration, forms, notifications, business rules, scripts, and reporting.
- Experience coordinating or leading projects, including planning, requirements gathering, stakeholder alignment, execution tracking, and delivery support in a business systems or process improvement environment.
Preferred Qualifications
- Experience with QMS platforms or similar workflow-based enterprise systems preferred.
- Knowledge of quality processes such as CAPA, RMA, NCR, audit, training, or document control.
- Experience with system testing, validation, deployment support, and hypercare.
- Experience supporting global or multi-site enterprise platforms.
- Experience with systems integration, automation, or connected enterprise applications.
- Experience working in a matrixed organization with cross-functional stakeholders.
Core Competencies
- Business analysis and requirements translation
- Project coordination and execution discipline
- Systems thinking and process orientation
- Technical problem solving and solution design
- Stakeholder management across functions and regions
- Clear written and verbal communication
- Documentation discipline and attention to detail
- Accountability and follow-through
- Collaboration in a matrixed global environment
- Ability to balance production support with project delivery
Job Complexity / Scope
This role operates with meaningful independence under general direction and is expected to balance ongoing operational support, project coordination, and system development responsibilities across a global platform environment. The position requires sound judgment when evaluating business requirements, prioritizing work, and translating process needs into scalable system solutions.
The role handles moderately to highly complex issues involving workflow configuration, business rules, scripts, reporting, user support, adoption monitoring, and post-go-live governance. The incumbent must work effectively with global process owners, regional stakeholders, and technical partners, often in a matrixed setting where influence, coordination, and clear documentation are critical to success.
Travel Requirements
- Limited travel, primarily for onboarding, workshops, major deployments, or team planning sessions.
- Estimated travel requirement: up to 10%.
What's in It for You?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Wellbeing program for all employees
- Growth Opportunities, and more!
Annual Hiring Range/Hourly Rate
$41,041.67 - $64,583.33 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-Mexico (Remote Employees) CST/CDT
Time Type
Full time
Job Category
Supply Chain Services
EEO Statement
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)