Quality Assurance Engineer (Manual)

At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it. * We do not provide sponsorship or hire students who are currently on OPT, F-1 or J-1 student visas. Who we are: We are technologists We are customer engagement enthusiasts We are listeners and researchers We are doers, thinkers and problem solvers We are collaborative and cooperative We are accountable to one another – and for one another What we look for: People who are smart, honest and genuine People who take pride in their work People willing to do what it takes and think outside the box People who are life-long learners and help others learn along the way People who laugh and don’t take themselves too seriously People who do right by others People who appreciate the abilities and differences of others People who want to participate in building a positive work culture What we offer: Collaborative environment without politics, micro-management or burdensome tools and processes Remote or hybrid options, flexible work environment with social events Empowerment to make your mark Growth defined by experiences, not tenure or rank Invest in Your Nest benefit to upgrade home office Wellness benefit for gym membership or home exercise equipment Learning allowance for classes, training or personal pursuit Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours Monthly cell phone / internet allowance Excellent medical, vision and dental benefits plus 401K with company match Education, certifications and training Casual dress Responsibilities: This role is 100% manual testing Engage with delivery teams via the Agile delivery processes Review deployed user stories and acceptance criteria Create and execute detailed, comprehensive Test Plans for user stories and associated acceptance criteria Establish and maintain traceability of requirements through test plans and cases Perform in-depth research to define the cause of the problem and offers solutions to the development team to resolve the problem Work closely with developers and/or project managers to reproduce, isolate, and resolve product anomalies or design issues Ensure that test plans and cases fully exercise every aspect of the solution Execute smoke/regression testing for each release Support and consult with other engineering departments to support their build and QA processes Requirements: 1-5 years of hands-on QA manual testing experience in a client and/or web services environment, while adhering to Agile methodologies Writing clear, concise detail-oriented test plans and test cases (Azure Dev Ops experience is a plus) Ability to understand and create test plans from specifications or verbal communications Liaison with development, project management, and customer support Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform * We do not provide sponsorship or hire students who are currently on OPT, F-1 or J-1 student visas. Nice to have: Bachelor's degree preferred Background in one or more of the following Microsoft products: Dynamics 365 Sales, Marketing/CIJ, Customer Service, Portals, Customer Insights or Power Platform Knowledge of HTML, CSS and JavaScript Experience with GitHub Copilot and Claude code