Quality Assurance Analyst

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. This position is remote with an initial preference for candidates in the Phoenix, Arizona Metro Area. We are seeking a professional Software QA Analyst to join our U-Haul family and support our applications. This position is responsible for designing and executing test scenarios for software usability. You will test new features and functionality, proactively identify issues, and participate in the research for identifying the root-cause of a report, providing system developers with clear and concise written documentation and problem description when encountered. You must be passionate about creating quality software for our customers! Experience with automated testing tools is a definite plus. Responsibilities: Work within an embedded Agile/Scrum team, collaborating with developers, QA, and stakeholders to emphasize defect prevention, usability, and functional enhancements throughout the Software Development Life Cycle. Conduct test planning, test design, test scripting, and manual test execution within the test life cycle. Plan, design, and author effective test cases. Document software defects, using a bug tracking system, and report defects to software developers. Use test methodologies that ensure exhaustive & comprehensive testing of assigned applications & solutions against established acceptance criteria. Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation. Create/modify scripts to analyze or extract data that will assist with data validation and issue resolution. Consistently follow and support documented QA processes and procedures to ensure a high-quality test approach . Troubleshoot, document, and assist in root-cause analysis. Leverage available data to identify or predict issues via SQL, POSTGRES, or other data querying and analysis languages and tools. Be an advocate of application quality for our customers! About U-Haul IT Team: The technology staff at U-Haul understand that exceptional software and systems designs are integral to not only serving our users but enabling us to be the leaders in software development within our industry. Ability to quickly pivot as demands arise are supported by a foundation of emphasis on Agile team collaboration that are key to delivering world class solutions. No idea too small, no endeavor too big as we embrace the mantra everyone is capable of contributing value and that the total effectiveness of a group interacting with one another is far greater than the sum of its parts.  Our work environment promotes self-management with flexible hours as well as full-time work from home. Requirements: 1-3 years of software development, testing, and/or technical support experience. Knowledge of database structures, usage and SQL. Experience testing or working with: UX, Web Applications, Web APIs/WCF Services, Stored Procedures. Ability to think Abstract – go outside the norm to find issues quickly and effectively. Familiarity with the Software Development Life Cycle, Agile Development, and SCRUM principles. Must have excellent communications skills (verbal and written) and be detailed oriented. Must have excellent time management skills, be able to multi-task, and have exceptional organizational skills. Must have a strong interest in technology and its advancement and be able to translate technical terms and processes to the appropriate audience. Knowledge of the practical application of engineering science and technology, including applied principles, techniques, procedures, and equipment, along with design techniques, tools, and principles is essential. Must be able to work independently, take initiatives with projects, and be self-motivated. Must be a U.S. citizen or have proof of U.S. employment authorization for this position. Salary range: $50,000-$70,000 annually, depending on experience Preferred Skills: Experience using Azure DevOps or other work item tracking software. Experience with exception logging systems, ideally Kibana. Ability to read/write SQL queries. Experience with creating and maintaining automated user interface (UI) testing using Microsoft Playwright and C# is a plus. Education/Training: Associate degree in Computer Science or equivalent years of experience in a related field. U-Haul Offers: Medical insurance Prescription drug plans Dental & Vision plan with hearing care discounts Get Fit Gym Reimbursement Program Registered Dietitian Program WeightWatchers® CVS Virtual Care U‑Haul Kids Program 24‑Hour Nurse Line Wellness Program (Healthier You initiatives & challenges) Mindset App Reimbursement Pet Insurance & Wellness plans Career stability Opportunities for advancement Valuable on‑the‑job training Tuition Reimbursement Program Free online courses for personal and professional development at U‑Haul University® 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) Company‑paid life insurance Voluntary life insurance options Short-Term and Long‑Term Disability Critical Illness, Accident & Hospital Indemnity plans Business & business travel insurance MetLaw Legal Program MetLife Auto & Home Insurance LifeLock Identity Theft Protection Dave Ramsey’s SmartDollar® Financial Wellness Program U‑Haul Federal Credit Union Paid holidays, vacation, and sick time You Matter Employee Assistance Program (EAP) Discounts on cell phone plans, hotels, computers, vehicles & more Community involvement & volunteer opportunities U‑Haul Mothers Program (Paid maternity leave) U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.