Quality and Improvement Manager

Quality and Improvement Manager At SD Worx, we are looking for ambitious people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply! We usually respond within a week SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. SD Worx offers the Nordic region’s most comprehensive and modern integrated HR and payroll solutions. Our clients are some of Sweden’s most successful organisations, and together we are building the digital HR and payroll of the future. We see ourselves not just as a software provider, but as a partner and change leader that creates real added value for our clients – through smart technology, expert support and a genuine willingness to collaborate. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us? About the role: Are you interested in quality and technology, and do you have experience of automation and AI within HR tech? Do you enjoy acting as the link between technology and business – and would you like to lead efforts to improve and streamline services for our clients? Then this could be the next step for you! At SD Worx, we are looking for a customer-focused and driven Quality and Improvement Manager for a newly created role. You will play a key role in leading and developing our work to streamline and optimise our deliveries – always with customer value and quality at the forefront. Which tasks can you expect? As Quality and Improvement Manager, you will be responsible for: • Leading and supporting our teams with skills and responsibility of automation and improvement • Leading the development of Swedish AI and automation strategy • Identifying processes and areas where automation and AI can have the greatest impact for our clients and SD Worx • Driving and prioritising initiatives in collaboration with the business • Ensuring quality-assured and documented processes and deliverables across the entire delivery organisation • Participating in customer dialogues and improvement projects • Acting as a speaking partner for both customers and internal teams on matters relating to technology, processes, functions and data flows • Ensuring that our solutions are scalable, secure and compliant with regulatory requirements • Evaluate new technologies and tools within AI, ML and automation • Act as an internal evangelist and educate the organisation on the possibilities of automation and AI The role involves extensive collaboration within SD Worx Sweden – particularly with our technical teams, our delivery teams and our implementation and support teams. As this is a new role, the organisational placement will be determined in consultation with you. What do you have to offer? • At least 5–10 years’ solid experience of working with process automation, the digitalisation of payroll and HR processes, IT programming and the use of AI tools • Systematically worked on quality improvements and process optimisation • Experience of language models for AI • Experience from consultancy, product development or similar roles • Experience in areas such as Lean and Six Sigma • Academic degree in IT or equivalent • Confident and able to communicate effectively with both technical and non-technical stakeholders • A very good understanding of HR and payroll processes, as well as experience of working in complex IT environments We believe you are: • A structured and communicative leader with the ability to engage others • Positive, enthusiastic and solution-oriented • Accustomed to managing multiple parallel projects and thrive in a dynamic environment • Fluent in Swedish and English, both spoken and written • Willing to travel for work when required What do we have to offer? A dynamic environment: flexible working hours and working from home Financial allowance for remote working equipment Lunch benefit Fitness contribution Pension Plan Workation: possibility to work from any SD Worx location (4 weeks per year, EU only) Referral program Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! From many places, we work as one, moving from better to best together. SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life. Application If you have any questions about the role, please feel free to contact Magnus Nilsson Fahlén, Director of Operations. We are recruiting on a rolling basis – so don’t delay in submitting your application. Welcome to SD Worx – where we are shaping the future of work together! Team Payroll Role Implementation Locations Norrköping, Sundbyberg Remote status Hybrid