QA Field Testing Lead

About Us 1GLOBAL is a technology-driven global mobile communications provider, delivering global connectivity solutions to enterprises and consumers. Powered by a best-in-class telecom platform – including its own owned and operated global mobile core network, fully fledged in-house developed eSIM technology, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, global fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 70 million people and devices globally , enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem. 1GLOBAL is a profitable, fast-growing business. With full-year revenues in 2025 exceeding US$200 million and profits of over US$25 million , we generate strong cash flows to fund our growth allowing us to continuously invest in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own aspirations to offer telecommunications services to their clients. Founded in 2022 by experienced technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications . We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to 500 experts across 15 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence. About the Team The QA team consists of QA automation engineers and field testers operating across Europe, working in close collaboration with the Consumer and Network teams based in Berlin, Lisbon, and São Paulo. About the Role Recruit, onboard and manage field testers across multiple European locations, ensuring alignment and effective collaboration. Design and maintain a comprehensive field-testing framework covering network connectivity, SIM activation, plan provisioning, billing accuracy, roaming, and customer-facing app functionality. Define standardised test plans, test cases, acceptance criteria, and reporting templates that can be localised per market. Review and validate all test results submitted by field testers; identify false positives, gaps in coverage, and patterns. Triage and document defects with clear reproduction steps, severity ratings, and environment details. Collaborate with product, engineering, and operations teams to drive defect resolution and release decisions. Continuously refine testing methodologies based on lessons learned from each market rollout. Evaluate and introduce tools for test management, bug tracking, remote device monitoring, and automation where feasible.