QA & Documentation Specialist - PH

About Us Founded in 2012 by Franchesca Van Buren, Esq. , Insight Therapy Solutions is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure online therapy sessions for individuals, couples, and families, empowering clients to receive care wherever they are. Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care. At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age. Job Description This is a remote position. Company Overview: Insight Therapy Solutions is a rapidly growing mental healthcare organization committed to enhancing the lives of individuals and communities by providing exceptional mental healthcare services. As we expand our reach and impact, we are seeking a diligent and detail-oriented QA & Documentation Specialist to ensure the highest standards of quality in our documentation processes. If you are passionate about accuracy, compliance, and improving healthcare services, we invite you to join our dynamic and dedicated team. Position Overview: We’re looking for a meticulous and detail-oriented QA & Documentation Specialist to join our team. In this role, you will be responsible for ensuring the quality and accuracy of all documentation related to patient care, including reviewing and auditing records to ensure compliance with industry standards. You'll collaborate closely with staff to resolve any documentation issues, contribute to the development of quality assurance processes, and ensure that our documentation practices consistently support the high standards of care we provide. Your attention to detail and ability to work independently will be essential in maintaining the integrity and efficiency of our operations. Why Join Us? 100% remote – work from home Room to grow – build QA & healthcare administration skills Prpose-driven work – your accuracy supports excellent client care Inclusive culture – supportive, collaborative team Perks & Benefits Paid time off (PTO) Paid U.S. holidays Paid birthday leave Monthly health stipend Job Description: Responsible for ensuring the quality and accuracy of all documentation which should be completed every day prior to the client's upcoming appointment. Review and audit documents and patient records (e.g. LOCUS/CASII, Treatment Plan, Progress Notes, etc.) to ensure completeness, accuracy, and compliance with all relevant information and guidelines Identify areas where documentation is incomplete or inaccurate and work with the staff to correct any issues Help develop QA Processes for other teams Lead or support coaching sessions and training programs to newly hired therapists in the QA documentation process as needed. Skills/Knowledge: Ability to work independently in a remote setting Ability to adapt to industry changes in policies and procedures Detail-oriented and strong organizational skills Strong interpersonal skills, including written and oral communication skills Excellent English language proficiency, written and spoken Ability to quickly learn, adapt and navigate different tools and resources Strong analytical and data-gathering skills Ability to work well with different personalities Comfort dealing with ambiguity and the ability to work independently Ability to work well within a team Strong problem-solving skills with the capacity to quickly identify and address solutions to complex situations Qualifications/Requirements: Must have at least +2 years of QA experience, preferably in US Healthcare or mental health services Coaching experience is a plus. Experience in working remotely or in a BPO company is preferable System Requirements: Desktop/Laptop: Your processor should be at least Intel Core i5 or higher or equivalent with 4GB of RAM (recommended 8GB) Internet connection should have at least 10Mbps Work Hours: Full-time (40 hours a week) Monday-Friday Between 8 AM-6 PM Pacific Time ✨ If you’re passionate about precision and want to support mental-health professionals behind the scenes, apply now and help us deliver excellent care, one accurate document at a time.