Provisioning Analyst

Overview National Debt Relief is seeking an IT Provisioning Analyst to join the Information Technology team. The IT Provisioning Analyst primary role is account creation, user audits and maintaining NDR’s user account environments for all NDR organizations and outsource partners. This role will be responsible for the maintenance and management of user accounts across all environments including SaaS and software licensing. The IT Provisioning Analyst will partner with the Infrastructure, Information Security and Desktop Support/Operation teams to assist with user and systems audits. This role will be an escalation point for user lockouts or account disabling. Responsibilities Essential Duties/Responsibilities: Create and maintain end user accounts and mailboxes in Active Directory and Office 365. Deprovisioning of account access and software licenses. Maintain inventory of software licenses. Monthly user audits of production systems. Provide IT onboarding guidance to new remote employees. Assist with returned equipment process within the ITSM solution. Assist with the creation and maintenance of knowledgebase articles, SOP’s and workflows for IT staff and employees. Work on special tasks and participate in projects as required. Ability to communicate effectively. Ability to analyze problems and recommend solutions. Ability to adapt to changing technologies and work methods. Familiarity with personal computer equipment and PC operating systems. Qualifications Education/Experience: Minimum of 3 years of hands-on access control experience including managing an Active Directory environment and custom-built applications. Associate degree in Computer Science, Information Systems or related discipline preferred. ITIL v3/v4 Foundation certification preferred. Experience in Windows OS & MAC OS. Microsoft O365. Experience with mainstream ITSM solutions. Experience with PowerShell preferred Experience with Salesforce preferred Experience with Microsoft Access and Microsoft Suite. Intermediate knowledge of security, compliance, and audit processes. Required Skills/Abilities: Strong understanding of Active Directory including creating user accounts, managing user groups and entitlements, and terminating user accounts. Proficient understanding of Exchange administration in an Office 365 environment. Strong proficiency with Microsoft Office Suite. Ability to work quickly and accurately in a high-volume environment with extreme attention to detail. Ability to multi-task, quickly shift priorities. Powerful sense of urgency and commitment to meeting SLAs. Excellent verbal and written communication skills with the ability to successfully communicate technical issues. Ability to work independently and with direct supervision. Strong interpersonal skills/ability to interact with the user community with a high emphasis on customer service and satisfaction. National Debt Relief Role Qualifications: Computer competency and ability to work with a computer. Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Punctuality expected, ready to report to work on a consistent basis. Attain and maintain high performance expectations on a monthly basis. Work in a fast-paced, high-volume setting. Use and navigate multiple computer systems with exceptional multi-tasking skills. Remain calm and professional during difficult discussions. Take constructive feedback. Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The hourly rate for this position is $24/hr - $26.75/hr About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Wellness Incentive Program National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here #LI-REMOTE #LI-KC1