Overview
World Payroll & HR (WPHR), a leading payroll service bureau and reseller of the UKG Ready platform, delivers comprehensive payroll, HRIS, and HCM solutions to small and mid-sized businesses across the United States. Our commitment to excellence and innovation ensures our clients receive best-in-class service and technology.
Our Implementation team is responsible for onboarding new clients and delivering a seamless transition to our payroll and HR solutions. This includes coordinating implementation activities, supporting client training, and ensuring high-quality client experience throughout the onboarding lifecycle.
Job Summary
The Implementation – Project Specialist is a client-facing role responsible for leading and coordinating onboarding for new clients. This individual serves as the primary point of contact throughout the implementation process, ensuring a smooth, organized, and professional experience.
This role requires strong client service skills, the ability to manage multiple projects simultaneously, and a high level of organization. Experience with payroll systems, HCM platforms, or implementation processes is preferred but secondary to client-facing and project coordination capability.
Primary Responsibilities:
Serve as the primary client-facing point of contact during onboarding and implementation
Build strong client relationships and manage expectations throughout the onboarding process
Lead client meetings, including delivering onboarding presentations, and guiding clients through implementation steps
Develop and maintain project plans, timelines, and task tracking
Coordinate internal and external stakeholders to ensure timely completion of onboarding milestones
Communicate status updates, risks, and next steps clearly and proactively
Ensure consistent, high-quality client experience across all onboarding engagements
Identify and mitigate risks to keep implementations on track
Support continuous improvement of onboarding processes and client experience
Secondary Responsibilities (Implementation Support)
Learn UKG Ready payroll and tax configuration to support implementation activities
Assist with system setup, data validation, and testing when needed
Support migration of historical payroll data and ensure accuracy
Provide client training support and reinforce best practices
Stay informed on system updates and payroll-related changes
Qualifications:
3+ years in a client-facing role supporting customers or external clients
Strong communication skills with the ability to build trust and manage expectations
Proven ability to handle client questions, issues, and escalations professionally
1+ years of experience in project management, preferably in payroll, HRIS, or HCM implementations.
Strong understanding of implementation processes and client onboarding best practices.
Demonstrated ability to manage multiple priorities, timelines, and deliverables
Strong organizational skills with attention to detail and follow-through
Experience coordinating projects, onboarding workflows, or operational processes
Exposure to payroll systems, HRIS, or HCM platforms
UKG Ready experience is a plus but not required
PMP or similar project management certification is a plus.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with project management tools preferred.
Comfortable learning new systems and tools
Ability to troubleshoot basic system-related issues
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